System Administrator 2 SNOW

We're searching fortalented System Administrators who are ServiceNow Focused. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, thencome join us!

***This position may be eligible for a sign on bonus***

Job Description:

The use of ServiceNow continues to expand. Configuration, maintenance, and patching of the infrastructure and within SNOW instances will be a growing career field for years to come. This position requires general UNIX and some WINDOWS system administration skills, but it can also be your springboard to learning new ServiceNow technology. System administration of the ServiceNow platform itself involves customization of functionality and integration of system upgrades. ServiceNow certification would be beneficial as there are regular updates with new features that will be utilized. Proficiency in JavaScript, workflows and other web technologies is a big plus.

The Level 2 System Administrator shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
• Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

Qualifications:

• Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
• Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Four (4) years of experience with Service Management (ITSM) is required.
• Two (2) years of experience with ServiceNow platform is required.
• One (1) year experience integrating ServiceNow with other applications is required.

Certifications Required:

• ServiceNow System Administrator certification is required
• Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification.

Position requires active Security Clearance with appropriate Polygraph

About Us
RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges.

Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Government and commercial sectors.

RealmOne has won numerous awards, to include Top Workplaces by the Baltimore Sun. Across more than 20 prime contracts, RealmOne is a premiere innovator for the Government and Department of Defense, and our team is located across the United States.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.