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HR Consultant Sr, Corporate, FT, Day

Prisma Health
United States, South Carolina, Greenville
300 East McBee Avenue (Show on map)
May 21, 2024
Inspire health. Serve with compassion. Be the difference. Job Summary Acts in an advisory, team lead, escalation role for the HR Consultant and others in their area of expertise. The HR Consultant Sr does the same work as the HR Consultant, and has an additional knowledge base, skill set, or specialty that allows them to serve as a level of expertise in between HR Consultant and the Center of Excellence. Examples of these expertise include, compensation, benefits, talent acquisition, HRIS, employee relations, HR compliance, and other higher-level knowledge supporting current business needs. First point of escalation for the HR Consultant and for team members calling, or emailing, the HR Contact Center (Ask HR) with questions or issues related to HR or other current system events. The Sr. HR Consultant must independently evaluate the callers' needs from the information given, and be equipped to accurately respond to a wide variety of topics as well as have a higher-level knowledge on one, or more, areas of expertise. Accountabilities Uses their additional knowledge base, skill set, or specialty allowing them to serve as a level of expertise in between HR Consultant and the Center of Excellence. Acts in team lead, advisory/consultative, point of escalation for the HR Consultant. Independently evaluate team members' needs from calls, emails and Workday Help cases and respond in a timely and accurate manner. Use technology to find answers to wide range of questions on a broad group of topics Ability to provide excellent customer service and deescalate team members who contact Ask HR unhappy. Key contributor in compliance requirements such as reviewing I-9, running Motor Vehicle Records, and other similar tasks. Responds to subpoenas requesting Human Resource files and collaborates with in-house counsel for any additional subpoena requests. Gather information related to SC unemployment claims and respond as appropriate. Respond to governmental agencies related to team members' employment for specific forms such as, governmental employment forms, student aid forms, and requests from mortgage companies. Works on various audit projects, such as licensure/ certification, I-9, reviewing and determining which employee files need to be converted from paper to electronic version, and projects requiring similar skills. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements High School diploma or equivalent (or highest degree earned) 2 years HR or customer service experience Knowledge, Skills or Abilities Contact Center or Human Resource experience preferred Bachelor's Degree preferred Work Shift Day (United States of America) Location Independence Pointe Facility 7001 Corporate Department 70019930 Shared Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health. 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Serve with compassion. Be the difference. Job Summary Acts in an advisory, team lead, escalation role for the HR Consultant and others in their area of expertise. The HR Consultant Sr does the same work as the HR Consultant, and has an additional knowledge base, skill set, or specialty that allows them to serve as a level of expertise in between HR Consultant and the Center of Excellence. Examples of these expertise include, compensation, benefits, talent acquisition, HRIS, employee relations, HR compliance, and other higher-level knowledge supporting current business needs. First point of escalation for the HR Consultant and for team members calling, or emailing, the HR Contact Center (Ask HR) with questions or issues related to HR or other current system events. The Sr. HR Consultant must independently evaluate the callers' needs from the information given, and be equipped to accurately respond to a wide variety of topics as well as have a higher-level knowledge on one, or more, areas of expertise. Accountabilities Uses their additional knowledge base, skill set, or specialty allowing them to serve as a level of expertise in between HR Consultant and the Center of Excellence. Acts in team lead, advisory/consultative, point of escalation for the HR Consultant. Independently evaluate team members' needs from calls, emails and Workday Help cases and respond in a timely and accurate manner. Use technology to find answers to wide range of questions on a broad group of topics Ability to provide excellent customer service and deescalate team members who contact Ask HR unhappy. Key contributor in compliance requirements such as reviewing I-9, running Motor Vehicle Records, and other similar tasks. Responds to subpoenas requesting Human Resource files and collaborates with in-house counsel for any additional subpoena requests. Gather information related to SC unemployment claims and respond as appropriate. Respond to governmental agencies related to team members' employment for specific forms such as, governmental employment forms, student aid forms, and requests from mortgage companies. Works on various audit projects, such as licensure/ certification, I-9, reviewing and determining which employee files need to be converted from paper to electronic version, and projects requiring similar skills. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements High School diploma or equivalent (or highest degree earned) 2 years HR or customer service experience Knowledge, Skills or Abilities Contact Center or Human Resource experience preferred Bachelor's Degree preferred Work Shift Day (United States of America) Location Independence Pointe Facility 7001 Corporate Department 70019930 Shared Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.