Supervisor - Housekeeping

ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Ensures that hotel guest room quality exceeds our guest's expectations by managing the graded room inspection program and the housekeeping variance program through coaching and discipline.
* Inspects the rooms inspectors have already inspected to improve the performance of our hotel room inspectors. Conducts training, coaching and discipline as needed.
* Manages the Graded Room Inspection program by recording the results of graded inspections and ensures that room inspectors are performing them on a timely and fairly basis.
* Personally inspects all VIP guest rooms and ensures that their requests are completed.
* Inspects guest common areas to improve the performance of our house attendants.
* Researches guest recoveries and complaints to correct the source of the service failure.
* Implements plans for all housekeeping team members as directed by the Executive Housekeeper, the General Manager and the Director of Hotel Operations. Communicates priority department guest and group developments.
* Assists the Room Inspectors in daily opening and closing operations and morning briefings.
* Monitors daily Laundry process to ensure quality production that is timely and efficient and provides direction to laundry leads and laundry attendants as needed.
* Performs monthly linen inventories at both hotels and provides a recap of current monthly inventory levels and ordering needs.
* Assists the Executive Housekeeper in ordering hotel supplies as needed and within budget.
* Manages the Recognition and Retention program to improve the performance and morale of all housekeeping team members.
* Prepares weekly department schedules to meet business demand and meet labor budget limitations.
* Tracks weekly labor hours to stay within budget and maintains the daily guest room attendant labor report to identify guest room attendant productivity issues and addresses them.
* Assists the Executive Housekeeper in all training efforts and professional development of housekeeping team members including the completion of Casino Essentials of all team members.
* Conducts safety audits of the hotel and ensures that all team members are following proper safety procedures. Addresses all unsafe conditions.
* Follows the Thoughtful Service model at all times
* Knowledgeable of the Indiana Gaming regulations as well as Tropicana Evansville's internal controls, policies and procedures
* Must be available for regularly scheduled work and able to work a variety of hours, holidays and weekends
* Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES: Assist with the direction, coordination, and evaluation of this unit.
Carries out shift management responsibilities in accordance with the organization's policies and applicable
laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing
work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving
problems.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required.
EDUCATION and/or EXPERIENCE: Associate's degree or equivalent from a two year college or technical
school or six months to one year related experience and/or training, or equivalent combination of education
and experience. One to three years' experience in hotel guest room service and/or hotel operations.
CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain and maintain an Indiana Gaming
License.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and
interpret bar graphs.
COMPUTER SKILLS: Proficient in Microsoft Office Products, strong skills in Microsoft Excel preferred.
Access to Gaming Facility: YES
Access to Sensitive Materials: YES; Requires access to employee information and departmental budgetary
information.