Product Manager - Provider Management

About the Team

Services & Provider Experience product team is a part of the portfolio that is driving one of the key strategic priorities for the enterprise.

An outstanding Services experience is built on the foundation of a robust provider network. Provider Pipeline product manager leads the team that builds the strategy and roadmap to grow our provider network at a fast pace as well as ensure optimal experience for our existing providers to manage their information.

Our team vision is for Lowe's to be the retailer of choice by building simple and intelligent Service PROvider install experience for a high-quality network of installers so they can deliver a customer experience second to none.

We are a highly motivated and experienced product team that is empowering and growing our provider network. We invest in building the skillset for our team as well as providing exposure to the latest technology trends in the industry.

This is an amazing opportunity to get on the ground floor of a rocket ship primed to take off!

Ideal Candidate Will Have:

* Ability to create product vision and roadmap gain alignment around it with key stakeholders from business and technology

* Ability to articulate business needs as capabilities for the technical product

* Strong writing ability

* Strong communication and presentation skills

* Experience in an agile software environment

* Experience working cross-functionally in a large organization

* Experience working closely with leadership and senior stakeholders

* Experience translating data into quantifiable actions/deliverables

What You Will Do

• Defining the product and identifying gaps and customer needs by creating vision, strategy and requirements documents for their product;

• Developing and managing the technical product roadmap, demonstrating expertise at the technical product level, building partnerships with relevant stakeholder teams, and making trade-off decisions for the product

• Is cognizant of the technical choices in terms of the data stores, event hubs, runtimes (OS),

• Involved in the product planning process by developing requirements documents (user stories with acceptance criteria, use cases) for product or product release; working closely with dependent teams; and determining release goals, prioritization, implementation, and iteration plans for a technical product

• Understand and execute on the end-to-end vision for a product and the impact it has on individual features

• Suggests and influences the technical direction of the product. Eg. Exposure to Computer Vision & implementation of better optimization models to increase the efficiency index

• Uses analytics to monitors product OK Rs to ensure success metrics are being met; identifies opportunities for testing and product enhancements based on results

• Helps maintain a prioritized technical product backlog based on defined business value; uses data and analytics to help prioritize the product backlog appropriately

• Defines product features & user stories along with their business scope & documents the scope definition

• Defines detailed requirements of the stories based on product/feature strategy with well defined success criteria

• Defines the feature evaluation attributes & acceptance criteria for every feature / story

• Validates the features / story based on the defined acceptance criteria

• Presents the completed features to stakeholders, business and tech partners

• Monitors the feature impact & collects feedback to feed them back into the product roadmap

• Builds and leverages solid working relationships with stakeholders, other Product Managers, user experience and technology teams to facilitate successful product implementation

• Articulates & presents feature progress to leadership & stakeholders through metrics

• Critically analyzes the technical maturity & direction of the product & provides feedback

• Provides input on the technical choices with a conscious focus on how these choice might impact the product SLA and experience.

Required Qualifications
* Bachelor's Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
* 2 years of experience in two or more of the following: project management, product management, business analysis, program management or product marketing
* 1 year of experience in product and/or experience management
* Strong writing ability
* Experience in an agile software environment
* Experience working cross-functionally in a large organization
* Experience working closely with senior leadership
* Experience translating data into quantifiable actions/deliverables

Preferred Qualifications
* Master's Degree in Business Administration or similar advanced degree

* 2-5 year of experience in product design and/or product management

* 1-2 year of experience with sourcing and onboarding systems

* Strong financial acumen

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.