IS Support Specialist

Shared Services: IS Production Support Team (Full-Time, Day Shift) -

Job Summary: The IS Support Specialist will assist IT staff members in the ongoing support and maintenance of the designated area. Participates in project meetings, interacts with operational customers, and demonstrates critical thinking and communication skillsets while following through with assistance in developing break fix, optimization, and project solutions across the Information Services' teams. Performs other duties as needed.

Education and Experience: High School diploma or GED required. Minimum one year experience in related field required. Minimum three years of experience within a hospital environment preferred.

Knowledge and Skills: Basic knowledge of the business and operational area supported by application. Knowledge and understanding of related Information Technology trends and applications. Basic knowledge of clinical or business and revenue cycle workflow in healthcare. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Basic knowledge of project management software such as MS Project, Access, and other project management tools. Relate and communicate positively and effectively with others; work calmly and respond courteously when under pressure; accept direction. Deal effectively with people and elicit support from other department areas, vendors, and customers. Excellent analytic and documentation skills. Organize technical work; demonstrate excellent planning, problem solving, analysis, and presentation skills; analyze and interpret data, processes and needs based on limited information; make recommendations; manage time effectively and plan and implement objectives effectively. Think critically and work independently; perform basic math and statistical functions; compose written material; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None.