Client Services Representative- IBC

Versiti, Inc.

United States, Indiana, Indianapolis

3450 North Meridian Street (Show on map)

Aug 27, 2024

Client Services Representative- IBC

Job Locations

US-IN-Indianapolis

2024-10249

Category

Customer Service and Support

Position Type

Full Time

Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious.

We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories.

Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers.

At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Under direct supervision by department leadership, completes administrative and customer support duties related to Donor Testing Laboratory operations in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing tasks, executed at a high service level.

Responsibilities

Understand and perform to all applicable regulatory and compliance requirements.

Maintain donor privacy and adherence to HIPAA regulations.
Use appropriate systems to accurately perform data entry functions.
Review preparation of all supplemental and 3'rd party laboratory testing.
Proof read own work for content, spelling, accuracy, and document format.
Handle reporting of all supplemental and 3'rd party laboratory testing.
Maintain, organize, and archive laboratory records for long term storage.
Manage customer requests and resolve sample problems in a prompt and courteous manner.
Use written and verbal communication skills to provide exemplary customer service to internal
and external customers, and appropriately document interactions.
Support the maintenance of general supply inventory, as needed.
May train others on job tasks, as assigned.
Provide support to client services specialist and other administrative personnel as needed.
Other duties, as assigned.
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Education

High School Diploma or equivalent required
Two years attendance at an accredited college, university or technical college with emphasis in a science /medical related field preferred

Experience

1-3 years of medical related experience or training preferred
Data Entry, customer service and LIS (Laboratory Information System) experience preferred

Knowledge, Skills and Abilities

Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
Strong attention to detail and problem-solving skills.
Aptitude for computers and strong data entry skills.
Ability to manage frequent interruptions in a fast-paced environment.
Good customer service and communication skills.
Flexibility to work independently and with a team.
Ability to adapt to change and understand the impact on laboratory operations.
Organized and able to efficiently prioritize and handle multiple tasks at one time to provide a productive workflow.
Ability to work independently with structured written or oral instructions
Knowledge of medical terminology preferred.
Understands time zones and military time.

Tools and Technology

General office equipment (computer, printer, fax, copy machine) required
Personal Computer (desktop, laptop, tablet). required
Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
Software systems (Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required

Connect With Us!

Not ready to apply? Connect with us for general consideration.