Representative - Players Club PT

• Introduces the Bally Rewards Tiered Card to new players, replaces lost cards for our guests.
• Accurately enters new customer accounts and makes updates to accounts when necessary.
• Promotes Bally Rewards program and meets monthly goals set.
• Builds relationships with customers to drive Bally Rewards sign-ups along with email capture.
• Ensures initial customer contact is courteous, informative, and thorough.
• Displays friendly, positive demeanor while collecting information to grow the Bally Rewards database.
• Keeps guest information secure and verifies accuracy.
• Provides customers with accurate information about the Rewards program and property as well as entertainment offered.
• Reviews player rating screens and issues complimentary in accordance with established complimentary issuance policies and procedures for rooms, restaurants, and shows.
• Batches, counts, and assigns control tickets to incoming promotional data.
• Greets customers as a company representative and provides information concerning specific functions.
• Assists in coordination of special promotional events.
• Issues promotional amenities, redeems coupons, maintains accurate records, banks, and inventory control records.

Assists at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.