Ocean Export Manager

Join our team as an Ocean Freight Manager and embark on an exciting journey as a transformational leader. In this role, you will motivate and inspire a team of freight forwarding professionals, fostering a culture of enthusiasm, innovation, and solutions-oriented thinking. With your visionary leadership, you will think outside the box and drive strategic initiatives, working closely with the National Operations team to achieve exceptional results.

As the Ocean Freight Manager, you will have full responsibility for all aspects of our logistics operation, customer service, customs clearance, and billing. Your strategic mindset will be crucial in ensuring the profitability of the logistics operation, while also positioning us as the Employer of Choice in the industry.

Key Responsibilities:

• Support and develop a strong team of freight forwarding professionals, creating an environment that promotes employee engagement and growth
• Drive the transformation of the team from a data entry focus to a proactive and solution-oriented approach
• Foster a finance-first mindset, connecting the dots between P/L and file level performance
• Align team goals to P/L excellence, including clear P/L ownership
• Initiate and drive initiatives to enhance customer experience and satisfaction
• Cultivate a culture of innovation and continuous improvement
• Monitor service quality and customer satisfaction levels, collaborating with Field Sales and Key Account Management to visit clients and prospects
• Implement a process-oriented approach to ensure reliable and consistent customer service
• Establish, monitor, and revise policies, procedures, and service standards to ensure compliance with DHL corporate policies and government regulations
• Lead negotiations with external suppliers to effectively manage costs and drive efficiencies
• Oversee the negotiation and issuance of buying rate quotations with shipping carriers
• Manage business processes to ensure accuracy in invoices, bills of lading, shipping statements, and foreign currency conversions

Skills / Requirements:

• Proven track record of developing, coaching, and mentoring staff to achieve exceptional results
• Success in leading teams through a transition to prioritize customer-centricity and adopt a finance-first mindset
• Demonstrated strategic, transformational, and visionary mindset
• Proactive drive to challenge existing practices and consistently identify opportunities for continuous improvement, aiming to optimize customer satisfaction and enhance profitability
• Strong leadership abilities, including driving KPIs, fostering employee engagement, team building, and inspiring a visionary culture
• Business acumen and commercial drive, with a keen eye for strategic opportunities and growth
• Exceptional communication skills, both verbal and written, with the ability to deliver impactful presentations and effectively convey strategic vision
• Preferred bachelor's degree (BA/BS) demonstrating a strong educational foundation
• Minimum of 5 years of experience in the freight forwarding industry, including at least 4 years of leadership experience in Ocean Freight operations.
• Knowledge of the CargoWise system is advantageous, enabling strategic decision-making and operational efficiency

Join our dynamic team as an Ocean Freight Manager and make a significant impact on our logistics operations. Embrace the opportunity to lead, innovate, and transform the industry. Apply now and become part of our success story.

Benefits: (All non-union employees)

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND

A GREAT PLACE TO WORK !

WHY DOES THIS MATTER TO YOU?

• It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.
• We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
• And that's why external organizations have granted us different accolades for our people practices

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

#LI-RL2