Student Support Coach

Join Our Team as a Student Support Coach!

As a Student Support Coach, at Universal Technical Institute, you'll embark on a journey to empower at-risk students in their acclimation to blended learning from day one through the first five classes of their program. You will be instrumental in helping a diverse population of learners overcome obstacles to fulfill their educational objectives. Your assistance will be key to enhancing the student experience and improving student success/outcomes.

What We Offer:

$55,000 - $60,000 per year
• Weekends OFF
• Paid Training
• FREE Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off

• Inspire, coach, and advise assigned student population on their blended learning program, UTI processes, and potential life issues such as time management, academic challenges, and study skills.
• Assist new students as they become familiar with their blended learning program as well as conducting Welcome Calls/Sessions.
• Manage and coach assigned students through proactive service and outreach; provide excellent customer service throughout all interactions.
• Utilize a defined contract strategy to connect with students, including new students starting their program, those identified as at-risk during the first five courses, and those who may need more engagement throughout their course of study.
• Provide students with available tools and resources by anticipating needs through consultative conversations.
• Identify students as at risk and provide appropriate intervention strategies based on individual needs.

Education/Experience

• High School Diploma or GED
• Bachelor's degree preferred
• Prior experience in higher education or related field preferred

Skills

• Excellent customer service and time management skills
• Creative problem-solving skills and high learning agility
• Strong verbal and written communication skills
• Strong attention to detail and accuracy
• Experience with MS Office

About Us:

It's all about the reputation. 55+ years of experience, trusted by 35+ industry-leading brands, 16 campuses, 5 technical schools. But it's not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We're on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!