Transcriptionist, Accessibility Services and Resources

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

PURPOSE AND SCOPE:

The Transcriptionist captions/transcribes verbal communication in real-time with specialized technology in a variety of settings (class, labs, meetings, formal events) for students, faculty, staff, administration, and visitors to LSC who are Deaf/Hard of Hearing in order to maintain institutional compliance with Section 504 of the Rehabilitation Act (Section 504) and the Americans with Disabilities Act (ADA). Transcriptionists support and promote all persons' right to communication equity in learning and workplace environments.

ESSENTIAL JOB FUNCTIONS:

1. Provides real-time captioning services in the classroom setting, as well as in a variety of speaking situations for students, staff, faculty, administration, and visitors at various college functions and events throughout the year, both on-campus and off-campus
2. Communicates with and gathers information from faculty in order to effectively prepare for classroom sessions for both faculty and students
3. Actively researches situations (and potential situations) involving new, technical, or complex information to gain an understanding of vocabulary that might be used
4. Communicates client information, client status, and any concerns or challenges to supervisor
5. Rapidly sets up and breaks down captioning equipment and regularly relocates equipment to different assignment locations as needed
6. Ethically models positive and inclusive employee behavior
7. Attends and actively participates in ASR department meetings and activities
8. Performs administrative and support duties within the Office of Governance, Accountability, and Compliance (OGAC), as needed. Duties may include, but are not limited to:
   • assisting with scheduling and billing,
   • responding to general inquiries,
   • distributing, collecting, maintaining, and completing documents, records and materials in a variety of systems and methods accurately and in a timely manner, and
   • communicating both verbally and in writing with students, faculty, and staff
9. Continuously reviews current processes and procedures, and shares challenges and improvement ideas with supervisor and team
10. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability and willingness to accept captioning assignments at a variety of times and locations within the LSC service area, as needed, which includes evenings and weekends
• Ability to listen to and rapidly understand spoken English, and the ability to restate rapidly in correctly formed English, the full meaning of what is heard in classes, meetings, and events
• Excellent knowledge of English grammar, spelling and academic vocabulary
• Excellent typing skills (65 wpm net)
• Ability to effectively use captioning equipment (TypeWell and CART)
• Excellent written, oral, and interpersonal communication skills
• Working knowledge of deafness, Deaf culture and the Deaf community
• Strong memory-recall ability and excellent reading skills
• Ability to understand and adhere to LSC Policy on Students with Disability Rights, FERPA rules of the release of student information to faculty, parents, students, and other related federal, state, and local regulations
• Proficient knowledge of computer use in the workplace is required, including typing, maintaining an electronic work calendar in the specified program(s), utilizing internet search engines, as well as a variety of programs including word processing, spreadsheets, and databases
• Ability to maintain a professional and friendly attitude and to quickly develop rapport with a wide variety of people
• Strong interpersonal and communication skills, including tact and diplomacy
• Excellent listening and customer service skills
• Strong organizational and problem-solving skills with attention to detail and follow-through
• Ability to be self-directed when appropriate, utilizing resources available to further the mission of the department
• Ability to maintain confidentiality and discretion

PHYSICAL ABILITIES:

• Repetitive motion with finger and hands due to continuous typing
• Sitting and typing for long periods of time

WORK SCHEDULE AND CONDITIONS:

• This position is a full-time position working 185 days per year (August - May), plus holiday pay
• Includes evening and weekend assignments
• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment, as well as general captioning equipment/software (TypeWell and CART)
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is generally performed in a climate-controlled office with minimal exposure to safety hazards. May include indoor and/or outdoor laboratory environments with exposure to inclement weather, dust, dirt, etc. May include work in close quarters (e.g., simulated or real truck-driving cab) as well as providing remote services
• Assignments occur at a variety of times and locations within the LSC service area

REQUIRED QUALIFICATIONS:

• Associate degree and at least 3 years of related work experience, or an equivalent combination of education and experience
• Successful completion of the TypeWell training program or appropriate CART qualifications
• Reliable mode of transportation to travel between assignments within the LSC Service Area

PREFERRED QUALIFICATIONS:

• At least one year of captioning experience in a post-secondary education environment
• Appropriate CART qualifications, such as RPR or CSR

Hiring salary range is $45,000-$51,750.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.