11-145 - Lead Case Manager - SC/ Orange County

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Program Lead Housing Case Manager (Lead HCMPL) position will oversee a team of Housing Case Managers and Landlord engagement Specialists, interns and volunteers for the Housing Stabilization Program that work with homeless and at risk individuals and families to obtain or maintain housing. The Lead HCMPL will assist with the recruitment of programming staff, facilitate and/or coordinate internal training for the team. Assist in leading staff meetings and will be responsible for the oversight of all documentation for staff. The Lead HCMPL will be supervised and work closely with the Program Supervisor in planning, developing, and evaluating program services. The Lead HCMPL will represent Salvation Army in community meetings as needed or directed. The Lead HCMPL must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public.

Pay Range: $28-$30.00/hr

Essential Functions

Develop and assist in supervision of supervise housing case managers, landlord engagement, interns, and volunteers.

1. Assist Program Manager to provide individual supervision to the case managers, landlord engagement, interns and volunteers.
2. Supervise and act as Preceptor for Interns assigned to HSP.
3. Ensure that staff, interns and volunteers are coached and meeting job expectations.
4. Provide staff guidance on maintaining their caseloads current and keeping residents engaged.
5. Assist program supervisor in facilitating staff meetings.
6. Assist in facilitating or coordinating internal professional development trainings for staff.

Oversee effectiveness of models and accuracy in reporting

1. Responsible for accuracy and timely reporting of staff, including data trackers, services rendered and case notes.
2. Track, record, and log staff call outs and other PTO in Workforce Management UltiPro System.
3. Approve staff timesheets and time-off requests in Workforce Management System UltiPro in a timely manner.

Administrative support

1. Maintain confidentiality.
2. Work collaboratively with Program Coordinator on gathering or and/or maintaining programming services data.
3. Assist with reviewing documentation for programming services as requested by Program Supervisor.
4. Assist with ordering and tracking bus passes, vouchers, and other resources purchased for residents as directed by Program Supervisor.

Recruitment of programming staff

1. Assist in programming staff candidate selection and interviews.
2. Assist in facilitating and/or coordinating new hire orientation, onboarding, and training for staff, interns, and Volunteers.

Record Keeping & Data Integrity

1.Review resident case notes to ensure staff are accurately maintaining resident files, case notes, physical files, documentation.

1. Assist with entering resident data into HMIS, Wellsky, CalOptima as needed.
2. Complete the internal Incident Form to report on-site incidents to relevant internal and/or external entities.

Miscellaneous Duties:

1. Carry a small case load of individuals seeking or aiming to maintain housing.
2. Perform other assigned duties as directed.

Core Competencies

Strategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.

Problem Solving - Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Teamwork - Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Active Listening - Ability to focus completely on what the client is saying and not saying, to understand the meaning of what is said in the context of the client's desires and support the client self-expression.

Adaptability and Flexibility - Ability to adapt successfully to changing situations and environments, able to keep calm and flexible during difficult and stressful situations.

Time Management - Ability to prioritize responsibilities effectively, create and plan assigned tasks for sufficient deadlines, the ability to create to-do and checklists, set clearly defined goals, and sets good balance between work and family life.

Cultural Competence - Ability to embrace and respect the diversity of each and every clients served.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army's Christian mission are required for this position
• Minimum GED or High School Diploma required.
• 2 years Senior Case Manager experience within a mid to large team within homeless population and/or BSW or degree in related field with 1 year of case management (preferred).
• Strong knowledge of HMIS (preferred).
• Must be in good physical health and mental health, capable of meeting the demand of the position.

Skills, Knowledge & Abilities

• MVR check required.
• Bilingual/Bi-literate English/Spanish preferred.
• Must have ability to communicate effectively and remain positively engaged with co-workers, community members, and residents.
• Able to function in a fast-paced, frequently changing environment and be adaptable.
• Must have flexible availability.
• Must possess effective time management skills.
• Must be able to prioritize work and meet deadlines.
• Must model professionalism and be able to communicate in an appropriate, responsive, supportive manner.
• Effective, thoughtful interpersonal and electronic communication.
• Clear, trauma informed, communication when resolving conflict
• Excellent verbal and written communication skills.
• Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.

Bachelors of Social Work (preferred)

Computer literate (preferred)
Strong knowledge of HMIS (preferred)
1 years: Case management experience with BSW or degree in related field. (preferred)
2 years: Senior Case Manager experience within a mid to large team within homeless population (preferred)

Motor Vehicle Check (required)
Driver's License (required)