Communication Technician - Cisco VoIP

Puget Sound Energy
life insurance, paid time off, paid holidays, 401(k), retirement plan
United States, Washington, Bellevue
Oct 09, 2024
Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE'sIT Infrastructureteam is looking for qualified candidates to fill anopenCommunication Technician - Cisco VoIPposition! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description We are seeking a highly organized individual who works well independently, is proactive, and an excellent critical thinker who thinks outside of the box. The ideal candidate will have at least two (2) years of Cisco VoIP experience including programming, provisioning, and decommissioning Cisco desk phones for customers. Experience wtih Cisco Unity Voicemail, Cisco Jabber Soft Phones, and Extension Mobility is also highly sought after for this role. Construct, install and maintain equipment associated with microwave, fiber optics, radio, telephone, SCADA and miscellaneous communications or electronic devices and telephony and voice services, Perform similar and incidental duties as required. This position will support the Telecom Voice team. This job is considered "safety sensitive" as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites. Minimum Qualifications Must have two years recent experience installing and maintaining communications and electronic equipment as used by the utility industry. Must demonstrate competence in analyzing and repairing such equipment including, but not limited to; microwave, fiber optics, radio, telephone, SCADA and miscellaneous communications or electronic devices. Must possess a FCC General Class Radio Operator license. Must be able to calculate electrical quantities, able to read and sketch electrical and electronic circuit diagrams and be able to use shop tools and instruments used in communications and electronic work in a safe manner. Must have the ability to communicate effectively with Company employees, customers and other personnel. Must possess or obtain within thirty (30) working days after selection a valid First Aid/CPR card. May require the employee to obtain and maintain a current Commercial Driver's License (CDL B) with air and other necessary endorsements. Training will be provided to obtain this license. Must have a working knowledge and comply with all Company standards, policies, practices and procedures and State and Federal safety regulations as they pertain to the job. Must possess a valid Washington State driver's license. Desired Qualifications Experience performing Add/Move/Changes (MACD's) within Cisco Call Manager (CUCM) which provides enterprise voice services across the enterprise. Experience with (MACD's) Cisco Unity Voicemail Experience troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform Experience troubleshooting and resolving Network/TCP-IP communications issues that affect enterprise Voice. Experience performing Add/Move/Changes and design of complex dial plans utilizing Cisco Call Center Express. (UCCX) Programing/provisioning/decommissioning Cisco desk phones for customers Experience with provisioning Cisco Jabber Soft Phones and Extension Mobility. 3 years VoIP experience Cisco Certified Network administrator Linux/Unix experience Call center experience Highly skilled at Troubleshooting Additional Information Job Conditions and Physical Efforts: The duties and responsibilities are performed in a varied indoor and outdoor environment. The position involves sitting, standing, walking, moderate to heavy lifting, moderate to heavy carrying, kneeling, twisting, balancing, climbing, reaching, pushing/pulling, grasping and operation of equipment and machinery. The environmental conditions include all weather conditions, noise levels, hazardous conditions and on a full range of work surfaces. The use of protective clothing and/or safety devices is required. At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package. The pay range for this position is$59.35-$59.35, and this position is eligible for annual goals based incentive bonuses. PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com). Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.