Welcome Center Specialist, Reynolda Gardens

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

Job Description Summary

Job Description

Essential Functions:

• Responsible for reception of visitors, processing admissions (both paid and complimentary), telephone and administrative reception, orientation materials, and conducting merchandise sales transactions.
• Sets expectations and makes suggestions for the visitor's experience through effective listening and communication related to the visitor's itinerary and agenda.
• Facilitates and directs visitor inquiries to the appropriate staff person to ensure exceptional service.
• Assists with oversight of the Welcome Center and ensuring a welcoming environment for visitors.
• Receives and accurately processes admission and sales payments (credit cards), maintaining proper confidentiality and PCI compliance (training is provided; background check will be conducted).

Required Education, Knowledge, Skills, Abilities:

• High school graduate plus specialized training with one year of related experience, or an equivalent combination of education and experience.
• Enthusiasm for working with people, experience with customer service, excellent guest-focused service skills.
• Ability to demonstrate effective communication skills; strong interpersonal skills.
• Proficiency in the use of computers and email and have a willingness to learn new technology. Point of Sale experience with Altru is a plus (training is provided).
• Ability to multitask and become familiar with: calendar of events, organization chart in order to direct calls, emails or queries to proper department, telephone system, merchandise, & photography booking system.
• General office management skills.
• Proficiency in Microsoft Office including Word, Excel, the Internet and other related software.
• Ability to work frequent weekends and occasional holidays and evenings as needed.

Preferred Education, Knowledge, Skills, Abilities:

• Interest in lifelong learning, gardening, plants, nature, and history.

Accountabilities:

• Responsible for own work only.
• As the first line of contact for visitors to Reynolda, accountable for superior customer service in all circumstances that may arise.

Physical Requirements:

Performs bending, climbing, crouching, kneeling, reaching from ground level to overhead, pushing and pulling up to 25 pounds

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Additional Job Description

About Reynolda
Reynolda, located in Winston-Salem, N.C., is a rare gem among the nation's cultural institutions and historic greenspaces that includes a 51-year old American art museum, 135 acres of formal gardens and trails, and boutique shopping and dining in more than 25 conserved, historic buildings. As one of the most distinctive areas of the Reynolda Campus of Wake Forest University, Reynolda delivers experiences that enlighten the mind and revive the senses, and we prioritize creating an environment where people thrive.

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.