340B Enterprise Operations Manager

This role is responsible for the execution of Cencora's 340B strategy. The manager partners with commercial business and operational leaders to operationalize 340B processes optimally with the ultimate aim of delivering a best-in-class 340B customer experience and meeting commercial objectives. The manager will constantly seek ways to improve processes and generate operational efficiencies through effective tool utilization and monitoring. They will manage any one-time initiatives necessary to further the 340B strategy. The role will collaborate closely with other cross-functional teams and the 340B Enterprise Strategy team members.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Participate in the project management initiatives to carry out the 340B strategy across the enterprise
• Document and track service level agreements, surveys, and key performance indicators to meet corporate and business unit level goals

• Participate in 340B workstreams and manage project plans
• Measure best-in-class customer experience and follow up with key areas of the business on findings
• Manage 340B inbox and case management through collaboration with appropriate team members for problem resolution and identification of trends that may lead to process improvement or education
• Proactively identify improvement opportunities including plugging in process gaps, building a new tool etc. that ultimately allow the teams to operate effectively and efficiently
• Identify and recommend innovative solutions that will enhance Cencora's 340B offering and work towards driving their development and launch
• Participate in the develop of standard operating procedures (SOPs) and program governance documentation in support of program reliability standards
• Participate in 340B steering committees comprised of contract pharmacy and covered entity participants to monitor customer experience and correlate data
• Support external communications and marketing needs
• Track and monitor 340B conferences and events
• Manage 340B inbox and collaborate with customers
• Support and oversee one-time, 340B strategic initiatives including:
• Carry out the project plan utilizing tools that monitor and track progress
• Support providing input to the business case and related materials to secure internal funding
• Working with the project team to document the success of initiatives and regular status reports
• Monitoring project progress, budget etc. and ensuring its successful completion
• Participate in relationship management activities with external parties, e.g., APEXUS, TPAs, 340B steering committee

• In conjunction with Analytics team, monitor key metrics and KPIs as they relate to financial health of the 340B segment, actual vs goals, operations of underlying teams that interface with 340B tasks, opportunity, leakage, vendor impact, customer feedback
• Participate in maintaining timely 340B communications; including newsletters, webinars, articles, podcasts or other mechanisms
• Marketing and communications: monitor and track initiatives, materials and campaigns; including regular maintenance and collaboration
• May be required to complete and receive a passing score on defined certification course(s) as determined by the Senior Director, 340B Operations
• Performs related duties as assigned