Salesforce Technical Architect (SAF Hero Care)

Job Description:

WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW ABOUT THE JOB:
We are seeking a highly experienced and certified Salesforce Technical Architect to join our dynamic team.

As a Salesforce Technical Architect at American Red Cross, you will play a pivotal role in designing, implementing, and optimizing Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and other Salesforce platforms to help us advance our mission of providing Humanitarian Services. You will leverage your extensive technical expertise and experience to deliver high-quality solutions that meet our business requirements.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast hours.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
* Provide thought leadership in applying technology to transform our service delivery.
* Lead the technical design and architecture of Salesforce solutions, ensuring best practices and scalability.
* Develop and implement customized Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and other Salesforce technologies.
* Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
* Conduct code reviews, provide technical guidance, and mentor junior developers.
* Integrate Salesforce with external systems and third-party applications using APIs and middleware.
* Ensure data security, integrity, and governance within the Salesforce environment.
* Troubleshoot and resolve technical issues, ensuring optimal performance and user experience.
* Stay up-to-date with Salesforce releases, features, and best practices, and proactively recommend improvements.
* Manage the end-to-end project lifecycle, from requirements gathering to deployment and post-implementation support.

Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
* Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
* 10+ years of hands-on experience in Salesforce development and architecture.
* Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and other Salesforce platforms.
* Expert in Apex, Lightning Web Components (LWC), Visualforce, and Salesforce integration patterns.
* Salesforce Application Architect or similar advanced certifications (e.g., System Architect, Technical Architect) REQUIRED.
* Proven experience in leading and delivering complex Salesforce projects.
* Excellent problem-solving skills and the ability to think critically and strategically.
* Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights