Coordinator, Care Services

The ALS Association
life insurance, paid time off, paid holidays, 401(k)
United States, Washington, Seattle
Dec 06, 2024
Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure. POSITION SUMMARY: A Care Services Coordinator is a navigator and resource for families living with ALS. A Care Services Coordinator assists those diagnosed with ALS and their caregivers in attaining their maximum functional potential. Acts as a liaison between patient/family, healthcare personnel, and community resources to ensure necessary care is provided promptly and effectively. This position reports to the Care Services Director and will be based in the state of Washington, preferably between North Seattle and Everett. DUTIES AND RESPONSIBILITIES: Program Delivery and Measurement Performs routine to moderately complex care management activities and patient advocacy across the continuum of care to facilitate and promote quality of life and minimize fragmentation of health care delivery. Manages an assigned caseload of clients to include, but not limited to, developing care plans, home assessment visits, ALS clinic support, outreach, and enrollment of clients. Perform assessments, clinic visits, clinical coordination, family education conferences, advocacy, and other related areas of need. Evaluate the client to identify limitations which impede daily living; record case notes on a timely basis; develop care plans and advocate the coordination of social/health services where needed. Identify short and/or long-term needs of people living with ALS and their families using established programs, policies, procedures, and guidelines. Work collaboratively as a liaison/team member between ALS Association and ALS Association Treatment Centers to ensure effective communication and continuity of care for patient services. Support Groups Plans and facilitates monthly support group(s) for clients/families; occasionally provide educational portion of monthly meeting; arrange for professional/expert topic speakers. Responsible for growth and function of support group(s). Administrative Functions Ensures that all materials provided and utilized are in accordance with National or Chapter policy and best practices. Maintains confidential document and computer-based files of clients' information and retrieval system for interrelated files and records. Prepares regular reports of activities; ability to format and proofread detail-oriented letters, memoranda, and reports using Microsoft Office programs. Public Education and Awareness Facilitate professional/educational in-service programs as necessary, acting as a resource to the community and other staff members. Collaborate with Development Team in promoting the Walk to Defeat ALS, as well as attend key special events. Maintain a polished professional demeanor, excellent interpersonal skills in dealing with all staff, Board members, organization clients, private corporations and/or public offices. Excellent organizational and time management skills are essential. Actively promote the Associations mission, services, programs, and events in the community. Other duties as may be assigned. QUALIFICATIONS: Bachelor's degree, preferred, in public health, social work, nursing or related field. Minimum 3 years' experience in health care or community service/relations setting which include assessments, care plan, ongoing advocacy, and high level of performance. Knowledge of Medicare, Medicaid, patient assessment skills, care planning, and case management preferred. Knowledge of clinical and ethical regulations. Must be willing to travel (as required). Must have and maintain a valid drivers' license. Ability to work nights and/or some weekends (as required). Experience with volunteer management preferred. Good computer skills. Proficiency with Microsoft Office products and an understanding of databases, such as Salesforce. Commitment to organization, accuracy, attention to detail, highly efficient and conscientious about thorough follow-up. Skilled communicator, with superior interpersonal, verbal, and written skills. Able to handle confidential information and maintain high confidentiality. Ability to work under and comply with continuous and multiple deadlines and evolving priorities. Ability to manage multiple projects/cases simultaneously. Team player who enjoys interaction with professionals, peers, volunteers, and those served by the organization. Ability to sit for long periods of time. Ability to move about to retrieve files and receive clients. Experience with home health and hospice is a plus. PAY TRANSPARENCY: The ALS Association's pay range for this position is $22.51 - $27.99 per hour. The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer. The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.