Asst Dir III, Acad Studt Serv

About This Role:

Supports walk-in traffic, front-line customer support, chat functions and tier 1 phone support, including but not limited to providing comprehensive information and services related to undergraduate admission operations (transcripts, evaluations), student financial assistance, student employment, the university registrar processes, basic student billing questions, and other enrollment concerns for alumni, current students, prospective students, families, and other clients.

Determines team priorities and tasks, the workload for employees in the supervisory area. Considering time factors and priorities, make decisions on which projects or jobs are needed and complete accordingly. Determines and, when applicable, resolves system issues.

Why Join Us:

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off - vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.

Worksite Options:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

Visit this link for K-State's guidance and policies on remote work and flexible work arrangements. Remote work agreements are required for all flexible work arrangements and are subject to review.

What You'll Need to Succeed:

Minimum Qualifications:

• Bachelor's degree and
• Three to Five years of relevant experience.

Preferred Qualifications:

• Master's Degree.
• Higher Education/post-secondary experience: Three years progressively responsible experience in Enrollment Management (Admissions, Financial Aid, and Registrar) or experiences directly related area of expertise that interacts with the business processes handled by these offices.
• Experience reviewing, implementing, or recommending changes to multiple policies and procedures, including university, state, and federal rules and regulations. Knowledge of FERPA, and Title IV regulations are a must.
• Working knowledge of Student Information Systems platform(s) - i.e., CRM (Slate, TargetX, etc..), PeopleSoft/Oracle, uAchieve/DARS, Imaging (Perceptive/ImageNow), National Student Clearinghouse, etc.....
• Three years of supervisory experience including but not limited to the direct supervision of 2+ staff, hiring decisions, pay and timecard tracking, etc....
• Ability to exercise independent judgment in evaluating situations, making decisions as well as grasp new techniques and updates to products/processes quickly.

• Experience working with various populations along with providing training and technical development, public speaking, presentations, customer service in higher education-related areas.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment.
• Notary Public may be required depending on needs and staffing within the office.

How to Apply:

Please submit the following documents:

1. Cover letter
2. Resume (preferred experience in month/year format, education)
3. Three Professional References (name, title, email, phone)

Screening of Applications Begins:

July 22nd and continues until position is filled.

Anticipated Hiring Pay Range:

$53,581.00-$69,633.00 Annually

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.