Sales Specialist

Crystal Mountain Resort
paid time off, 401(k)
United States, Washington, South Prairie
Aug 22, 2024
Year Round WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team! BIG PEAKS, BIGGER PERKS Employee perks: Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under 50% off window ticket price at IKON partner resorts Free access to Alterra Mountain destinations during time off Free ski-referral letters for employees to use at other mountain resorts during time off Discounted friends & family day-ski vouchers (Up to 85% off) Discounts on Ski & Snowboard Lessons Discounts on Ski & Snowboard Rentals Discounts on Gear Tune-Ups Discounts on Food & Beverage Discounts at Crystal Mountain Retail shops Free Crystal branded swag Pro deals on gear with 100s of brands Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more Employee-only Night Skiing events Employee Housing available, on-mountain and off-mountain Accrued paid time off for eligible positions Group health insurance for eligible positions 401K benefit and generous match with immediate vesting for all staff members over 18 Opportunities for growth, advancement, and year-round employment JOB DESCRIPTION Position Title: Sales Specialist Business Unit: Sales Position Reports to: Sales Manager Positions Reporting to this Role: (0) Location: Crystal Mountain, Washington Pay Range: $26 -$28/hour + 3% Commission JOB SUMMARY The Sales Specialist position is a full-time year-round hourly position with benefits and commission income opportunity. The Sales Specialist will support the Sales Manager in planning and execution of all group, corporate, and wedding events. The Specialist will coordinate planning internally across all Business Units including rentals, lessons, F&B, mountain operations, patrol, and Finance. Works directly with the Sales Manager to help respond to sales inquiries and develop latest sales opportunities. In addition to the primary support role to the Sales Manager and sales team, the Specialist will primarily lead an amount of his/her own sales leads across the spectrum of the business as assigned to him/her by the Sales Manager and Director of Sales. The Specialist will actively play a role in outbound sales initiatives to obtain new business and help reach overall sales goals. In this aspect, commission income opportunity will be provided in addition to salary and benefits. This is a potentially fast-track growth position - successful candidates will have the opportunity for career growth and progression within the sales organization and the overall resort. Finally, the Specialist will coordinate effectively and in tandem at times with the Events & Service Coordinator position in the marketing department as it relates to executing the myriad of on mountain group and consumer events. JOB QUALIFICATIONS Highly detail oriented and able to multi-task Ability to effectively handle guest questions and set expectations Previous direct experience with outbound sales and customer service Professional communication skills mandatory Proficient computer and interpersonal skills necessary - in particular, ability to play active role in supporting and managing the Delphi Salesforce management platform Position requires a mature, dependable, flexible, team-oriented person who can stay calm under pressure Self-motivated, sales-oriented, and large capacity for multiple projects concurrently Must be available for varied shifts and days of the week Passionate and enthusiastic skier/rider to support guest activities JOB DUTIES AND RESPONSIBILITIES Generate sales leads that develop into new customers and identify and assess customer needs to achieve satisfaction. Respond to customers' requests, update customers of promotional offers and new services, escalate high-level concerns to the appropriate department, and keep accurate records of clients' issues and resolutions. Manage sales activities and responsibility for attaining sales targets. Creating and implementing sales strategies, conducting market research, monitoring sales performance, and tracking sales data. Highly focused; able to consistently achieve sales objectives through effective account management and commitment to customer satisfaction. Build lasting business relationships through performance and credibility. Develop positive rapport with people at all levels of responsibility. Must believe in the product or service and is not afraid to sell it. Confidence in the ability to close deals, which gives an edge to succeed. The Sales Specialist develops and implements sales strategy, new business/membership/client development, retention of clients, negotiation of contracts, and identification of entrepreneurial enterprises and relationship management strategies. Ensure that the sales team has the required sales materials and support information for sales calls, trade shows, and proposal responses Assist with event execution including registration, internal logistics and communication Deal with guests and employees in a highly professional manner Thorough understanding of all products and services available. Will present accurate, detailed information about product offerings. Technical skills and an understanding of Siriusware, Inntopia, Delphi and the ability to perform basic math calculations, as well as experience with the Microsoft Office Suite Candidates should have a proven record of being able to communicate well, mange well under pressure, make logical decisions, problem solve, be resourceful and able to multitask Establish and maintain effective cross-functional relationships across business units Other duties as assigned EDUCATION & EXPERIENCE Two years of outbound sales related work required 2+ years related sales experience Bachelor's degree or higher Or an equivalent combination of education and experience PERFORMANCE CRITERIA Respond to guest inquiries in a professional and timely manner, manage guest expectations Willingness to learn and share feedback and other information with team and management. Uphold company and departmental policy. Demonstrates support for company missions and values Willingness and ability to be part of and contribute to a successful departmental team Work under stressful conditions without creating tension among fellow employees, vendors and supervisors Workstation and surrounding area kept neat and organized Ability to communicate in a pleasant and effective manner. Ability to present company policy in a diplomatic way. Possesses and utilizes good verbal communication skills and phone skills Knows policies and procedures, ensure team is aware and properly utilizing them Willing to accept new policies and procedures as changes occur. Available for varied work shifts, as agreed upon with management Ability to complete projects and responsibilities on time and in budget Ensures adherence by team to lunch and break schedules to maximize coverage and provide quality guest service Willing to accept new and varied responsibilities Demonstrate team-oriented approach in all aspects of performance PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to reasonably work evenings, weekends and holidays as necessary OFFICE ENVIRONMENT 20% in office 80% remote Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis Manual dexterity to operate a computer and other common office equipment on a constant basis Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. OTHER DUTIES AS ASSIGNED This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Crystal Mountain, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Crystal Mountain to positively influence the transformation of the resort and its associated lines of business. Crystal Mountain is An Equal Opportunity Employer