Hospitality Customer Service Representative

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

• Generous Paid Time Off
• Competitive Medical, Dental & other wellness programs
• Disability and Life Company Paid
• Retirement Plan Options
• Generous Employee Purchase Discounts

Pay Range: $34,000 - $48,000

Job Summary:

The Hospitality Fulfillment Representative will collaborate with hotels, cruise ships, resorts, and internal business partners to improve customer service, delivery performance and retailer satisfaction through driving consistency, quality and accuracy in the handling of retail orders and requests. Responsibilities include handling of Hospitality orders from receipt to fulfillment within the respective Enterprise Resource Planning platform.

Essential Duties, Responsibilities, and Key Results Area:

• Check raw goods inventory to ensure product can meet delivery requirements
• Maintain accurate dealer order forms in both electronic and paper copies, filing as necessary to meet company and corporate guidelines
• Maintain a daily tracking spreadsheet of open orders in relation to hospitality fulfillment to ensure on-time delivery, continuous and on-going tracking over extended periods of time
• Ensure hospitality order fulfillment by coordinating with proper manufacturing facility and fleet to ensure accurate and on-time delivery
• Coordinate with Order Entry team and sales staff to accurately calculate commissions/split-commissions and on-time invoicing and payout
• Understanding of Hospitality (Hotel/Resort/Cruise line) branding
• Partner and cooperate with colleagues in support of Guest and Employee purchase programs related to supported Hospitality customers
• Maintain and distribute daily sales reporting for credit hold/inventory backlog
• Working knowledge and understanding of ownership groups and purchasing agents
• Issues balance due Proformas -- Invoicing of split shipments
• Escalation support of Hospitality customers and sales force in relation to product, delivery, or other issues
• Troubleshoot and solve problems related to order fulfillment, accounting and other retailer or Sales requests
• Collect and process payments from retailers via credit card (where applicable)
• Answer phones and emails in a timely manner
• Analyze reports and take action to prevent or minimize impact of order fulfillment failures. Requires proactive approach and strong follow-through

Other primary duties and responsibilities include the following; however, Management reserves the right to assign or reassign other appropriate duties to this job at any time. This document excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

Qualifications:

• Experience in e-commerce customer support, supply-chain, order fulfillment/management, or inventory distribution preferred
• Must possess a high level of professionalism
• Ability to multitask within several computer systems while on the phone
• Attention to detail
• Proficiency in Microsoft Office
• Aptitude for quickly learning and navigating new technology systems and applications
• Excellent written and verbal communication skills
• Must have advanced computer skills/typing ability

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.