Visitor Services Guide

This position will be expected to work most or all weekends. The schedule is set based on a seniority bidding process as per union contract. Subject to change as necessary.

Hanover, NH

To ensure that visitors to the Hood Museum of Art and its object-study center have a positive experience while maintaining a safe and secure environment and protecting the museum's collection and loans. This includes answering questions, enforcing rules, looking out for suspicious behavior, providing assistance, and engaging visitors in casual conversations about works of art and museum programs.

* Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors.
* Must have basic computer skills and proficiency with Microsoft Office products.
* At least 1 year of customer service experience.
* Able to stand/walk constantly throughout the day and regularly interact with the public.
* Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations.
* Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure.
* Must obtain and maintain updated First Aid, CPR and AED training and certification.
* Commitment to diversity and to serving the needs of a diverse population.

* Bachelor's degree.
* Knowledge or interest in art.
* Technical aptitude so as to assist visitors with interactive technology throughout the museum.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK OF POSTING, IF THE POSITION HAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY.
OPEN TO UNION MEMBERS ONLY FROM (7/15/24) THROUGH (7/21/24).

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Warmly greets and ensures their availability to all visitors.

Makes regular rounds through assigned galleries to monitor visitors and the facility, answer questions, enforce rules, and act as an ambassador for the museum and Dartmouth.

Appropriately engages in conversation with visitors about the museum and its collections, including special exhibitions, permanent installations within the galleries and across campus, programming, and the Friends of the Hood Museum of Art. Obtains information from others within the organization, as necessary.

Monitors visitors' behaviors and investigates and promptly reports anything unusual to a supervisor, including hazards, suspicious activity, and all abnormal situations.

Opens, closes, and controls access to museum facilities. This includes access to offices, auditorium, and storage areas; monitoring intrusion alarm, access control panel, and CCTV systems; and completing opening and closing check of museum facilities and the collection.

Assures the security of the collection by enforcing museum policies in public areas. Reports inconsistencies or damage immediately. Prepares daily report on condition of art, the museum climate, and physical plant.

Ensures visitors' safety in the case of an emergency. Follows Hood Museum of Art Security Guidelines for evacuation of visitors and staff from the facility in an emergency situation.

Monitors museum demographics and captures accurate statistical data. Administers exit surveys to visitors as instructed.

Attends training sessions and continues to learn about the collection and exhibitions.