Student Learning Centers (SLCs) Office Clerk Pool

Note: This position is available for current enrolled TCC Students only. If not a currently enrolled as a TCC Student please apply to the other listed Office Clerk positions and or pools available on the TCC jobs/employment portal, thank you.

Tacoma Community College is a public two-year institution that serves a diverse population of approximately 14,000 students. We embrace our identity as a community college and strongly encourage applications from candidates who recognize and honor the important role that equity, diversity, and inclusion brings to an educational community. Our stated mission is to create meaningful and relevant learning, inspire greater equity, and celebrate success in our lives and in our communities. We are recognized nationally as an, Achieving the Dream "leader college" and our faculty are engaged in innovative work to improve student retention and program completion. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. We seek to recruit and retain a workforce that:

• Reflects the diversity of our community.
• Values intellectual curiosity and innovative teaching.
• Is attracted by the campus mission promoting equitable access to educational opportunities.
• Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
• Welcomes differences and models respectful interaction with others.
• Engages effectively with the community both within and outside of TCC.

Regional Setting
For information on Tacoma and the surrounding area: https://www.tacomacc.edu/tcc-life/life_in_tacoma

Position Summary
The Student Learning Centers (SLCs) Office Clerk assists with the day-to-day operations of one of our SLCS: the Business Education Center (BEC), Science, Engineering & Math (SEM) Tutoring Center, or the Writing & Tutoring Center (WTC). Assisting tutoring center staff, students and TCC instructors by providing administrative and clerical customer service oriented support. This position reports to the Director of BEC and SEM Tutoring Centers or the Director of the WTC.

*This recruitment is to establish an applicant pool for future vacancies. Individuals will be contacted as vacancies occur.

• Greet and welcome students warmly as they come into the tutoring center and see that they receive help in a timely manner.
• Follow the policies and procedures of the tutoring center and TCC, and remind students when needed.
• Learn and use TracCloud to check out resource, manage appointments, and track student usage.
• Be familiar with resources offered by the tutoring center as well as the other Student Learning Centers, and other campus programs/resources in order to best help students.
• Help students find the appropriate tutors for their subject.
• Understand and be able to use and help others access eTutoring.
• Maintain excellent communication with tutoring staff and supervisor.
• Organize, tidy up, and clean the tutoring center as needed.
• Work on other program related tasks as requested by the supervisor.

• Current TCC student.
• High School graduation or equivalent, or TCC student.
• Good communication and organizational skills.
• Ability to promote a professional and friendly atmosphere, learn quickly, and juggle different tasks at once.

• Clerical and/or customer service experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Commitment to multiple quarters is preferred.

• Successfully completion of a criminal history background check prior to employment.

• Ability to communicate effectively with staff and students.
• Excellent attendance and punctuality.
• Fluency in technology, including experience with Microsoft Word, Excel, and Outlook
• Ability to maintain strict confidentiality of departmental and student records.
• Ability to work independently and as a member of a team.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ethics and integrity.
• Polite telephone etiquette.
• Become familiar with campus resources and policies.
• Excellent customer service, oral, written skills and critical thinking skills.
• Ability to follow directions and meet the demands of the department.
• Excellent organizational skills and multi-tasking.

Application Materials & Procedure
Complete application packages must include the following:

1. Tacoma Community College online application.
2. Resume
3. Cover letter