Business Analyst

CDW
United States, Illinois
Aug 21, 2024
Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Services Process Transformation (SPT) team is responsible fordesigning, testing and implementing changes to processes, technologyand organization in order totransform CDW services and drive towarditsgrowth objectives. The Business Analyst, Services Process Transformation role works closely with business leaders, stakeholders and subject matter experts to understand current state processes, quantify the value of the opportunity being assessed, assists in developing a business case around future state recommendations and the implementation of those recommendations. This role both leads and assists in business and functional requirements gathering, documenting, and conducting data and system analysis. What you will do: Orchestration - Tools team is responsible fordesigning, testing and implementing changes to software , in order totransform CDW services and drive towarditsgrowth objectives. The Business Analyst, role works closely with business leaders, stakeholders and subject matter experts to understand current state application functionality, determine software enhancement request, assists in developing a business case around future state application needs and the implementation of those recommendations. This role both leads and assists in business and functional requirements gathering, documenting, and driving implementation. What you will do: Collaborate and engage key stakeholders and subject matter experts to capture pain points/issues Collaborate with business stakeholders to understand their requirements and identify opportunities for process improvement. Develop detailed requirements and use cases for software development projects. Conduct research to identify new technologies and methods to improve business processes. Analyze and troubleshoot software issues, identify root causes, and implement solutions. Develop and maintain documentation such as user manuals, training materials, and technical specifications. Participate in software testing and quality assurance activities. Communicate project status and progress to team members and stakeholders. Provide support to end-users and resolve issues in a timely manner. Assist with the creation of process workflows, identification of bottlenecks and opportunities to improve the process from end-to-end Gather and prepare supporting analysis and design documentation from a business perspective Assist in implementation of new or revised software enhancements assist in proving out the value or effectiveness of proposed solutions Take part in system test plans and validate that business goals are accomplished Build credibility and trust across stakeholder groups. Develop strong internal relationships with key stakeholders and subject-matter experts across the organization. What we expect of you: Bachelor's degree in Business, Operations, Finance, Technology, or related fields, and: 3 years of experience developing detailed requirements and use cases of software development projects Work experience in process definition including facilitation, process documentation, and process improvement. Excellent organizational and time management skills Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders. Strong understanding of financial processes & concepts of a services business Critical thinker & creative problem solver Strong analytical skills Data-driven mindset and approach Ability to balancing multiple priorities simultaneously adapt to the changing needs of the business while meeting deadlines. Critical attention to detail & ability to stay focused on repetitive tasks. Eagerness to build business acumen services and Integrated Tech organization. Proficient in Microsoft Office tools, especially Excel Master's Degree, preferred. Lean Six Sigma Green Belt, preferred. Data science, data analytics or data tools (e.g. Power BI, etc.) experience, preferred. Development experience a plus Data science, data analytics or data tools (e.g. Power BI, etc.) experience, preferred. SQL / Python / R language experience or certification, preferred. Experience using software design support tools and productivity suites such as Microsoft Visio, Microsoft Office, and Microsoft Project, preferred. About us We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, genetic information, gender, sexual orientation, gender identity, citizenship status, protected veteran status or any other characteristic protected by law. Job Attributes The information in this description is intended to convey information about the job attributes, key responsibilities, and requirements of the job. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Descriptions are subject to change. Who we are: CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape. Equal Opportunity Employer, including disability and protected veteran status Benefits overview: https://cdw.benefit-info.com/