Small Business Production Manager

The Small Business Production Manager ("Production Manager") will be responsible for developing and then maintaining a streamlined set of processes and procedures for Small Business loan and relationship growth. The Production Manager will need to develop new workflows and enhance existing workflows within the unit to drive efficiencies in screening of new inquires for loan products within the Small Business team. Additionally, the Production Manager will work closely with prospective clients to collect and vet initial diligence items in order to determine if the prospective client's application is suitable for underwriting. The Production Manager will work with colleagues in the Credit Administration Department to underwrite opportunities in an efficient manner that also correlates with the Bank's Lending Policy. Also, the Production Manager will work with the Small Business Relationship Managers and Cash Management Officers (collectively known as the "Relationship Team") to ensure that once loan applications are approved through underwriting that the proper Relationship Team is assigned to the prospective client for long-term management.

In addition, the individual will be responsible for ensuring department procedures as well as loan documentation comply State, Federal and SBA regulations and will serve as the department liaison between the Small Business Team and Retail Banking.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Build and maintain a streamlined system for managing all new Small Business loan inquires;
• Work with various teams within the Bank to enhance systems functionality for decisioning new Small Business loan inquiries which includes but is not limited to automation enhancements, improved system controls and improved communication avenues within the Bank;
• Review and vet each inquiry for application completeness based on the Bank's Lending Policy;
• Work with prospect clients to ensure application and diligence items are properly positioned for review;
• Position the loan inquiry under the proper loan structure to ensure that the debt facility aligns with the prospective client's inquiry and conforms to the Bank's Lending Policy;
• Review and screen applications to determine if the application is feasible for underwriting;
• Issue adverse action letters/communications as necessary;
• Assist in the management of the underwriting and closing pipeline for Small Business;
• Maintain an advanced system of records to track each inquiry and track each decline for regulatory purposes;
• Prepare the Credit Administration for underwriting on each inquiry while ensure the production of the loan approval is efficient and effective for risk management purposes;
• Assign Small Business Relationship Manager and Cash Management Officer to new loan inquires that are in the underwriting process, prepare as necessary for transfer of the account as approval nears;
• As necessary, using the Bank's systems, draft necessary loan documents on behalf of the Small Business Relationship Manager;
• Prepare Relationship Manager for closing on the debt facility;
• Ensure that the prospective client is engaged with an assigned Cash Management Officer for treasury, deposit and cash management product and services set up prior to or at closing;
• Maintain and expand the Bank's current automated processes and procedures as necessary;
• Work to assist in the completion of the all SBA required documents prior to closing and as necessary;
• Work collaboratively including consulting with vendors, retail managers, loan operations and other departments to solicit cooperation and resolve issues relative to the production of new loan inquiries;
• Assist and provide support for audits; maintain records and prepare Senior Leaders for meetings with auditors during exam periods;
• Review system generated reports and ensure errors are identified and corrected as needed;
• Manage system and document controls to exhibit completeness and accuracy of files and required documents in accordance with commercial lending procedures and compliance regulations;
• Ensure compliance with various regulations including HMDA, Reg O and CRA reporting for commercial lending functions, CIP, and Beneficial Ownership Interest;
• Participate in bank projects, system upgrades and system change notification related to SBA Loans and help facilitate duties including internal process, procedures and performing other functions to ensure compliance with state and federal guidelines;
• Represent Needham Bank professionally in events, functions, speaking engagements and trainings related to credit enhancement products currently offered in the marketplace.
• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Strong knowledge of Small Business and SBA Lending loan structure, pre-close and closing processes;
• Thorough understanding of loan file, legal documents and SBA documents;
• Knowledge of automated small business products and services including credit cards;
• Solid knowledge of SBA compliance regulations;
• Solid knowledge of other available credit enhancement products;
• Ability to manage and develop employees;
• Reliable and team oriented;
• Continue education, training and discovery in other credit enhancement products;
• Fluent in written and verbal English communication skills;
• Proven organizational and time management skills;
• Demonstrate and promote high ethical standards and behaviors;
• Ability to build strong relationships across the organization;
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Loan Operating Systems
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Bachelor's Degree in Business or related field
• Significant progressive experience within the functional area (a minimum of 5 years of experience), at least two of which are in a portfolio management
• Three plus years' experience in a credit analysis/underwriting

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment
• Maybe required to attend meetings at other Needham Bank locations
• Remote work to be limited

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.