User Support Analyst

Dartmouth College

remote work

United States, New Hampshire, Hanover

7 Lebanon Street (Show on map)

Sep 11, 2024

Position Information

Posting date	07/10/2024
Closing date
Open Until Filled	Yes
Position Number	0675701
Position Title	User Support Analyst
Department this Position Reports to	Computing DMS
Hiring Range Minimum	$26.94
Hiring Range Maximum	$33.67
Union Type	Not a Union Position
SEIU Level	Not an SEIU Position
FLSA Status	Non-Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	40
Schedule	This position requires full-time in-person attendance during the training period. After training is completed, the typical expectation is 50-60% on-site with any 'as needed' time responding to user outages that cannot be fixed remotely.
Location of Position	Hanover, NH
Remote Work Eligibility?	Hybrid
Is this a term position?	No
If yes, length of term in months.	NA
Is this a grant funded position?	No
Position Purpose	To serve as a consultant and trouble-shooter to members of the Dartmouth Medical School community on a broad range of largely conventional, personal computer-related applications and technologies for which relevant guidelines are generally available.
Description
Required Qualifications - Education and Yrs Exp	Bachelors or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities	Four years of relevant experience in a personal computer environment.
Preferred Qualifications
Department Contact for Recruitment Inquiries	Brian Dellinger
Department Contact Phone Number	Brian.S.Dellinger@dartmouth.edu
Department Contact for Cover Letter and Title	Brian Dellinger
Department Contact's Phone Number	Brian.S.Dellinger@dartmouth.edu
Equal Opportunity Employer	Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Yes
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions	Please note that the requirement to upload an organizational chart is unnecessary. To complete the application, applicants will be required to upload a document into the "Organizational Chart" slot - we suggest uploading a blank document to satisfy the system requirement.
Quick Link	https://searchjobs.dartmouth.edu/postings/74707

Key Accountabilities

Description	Consultant and Trouble-Shoot Broad knowledge of the capabilities and operating characteristics of: personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (including iOS and Android); personal computer peripherals. General knowledge of TCP/IP networking. Ability to configure TCP/IP settings.
Percentage Of Time	60

Description

Communication

Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow-up.
Ability to organize and set priorities.
Ability to work independently and to maintain a smooth work flow despite frequent interruptions.
Ability to lead workshops and meetings.
Ability to teach groups how to use tools and to solve problems.
Ability to build substantial personal knowledge based on research into computing questions and awareness of technology developments.
Ability to interact professionally and calmly when working with frustrated end-users.

Percentage Of Time

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned