Integration Help Desk Technician - CSLA

Job Summary/Objective:

The Integration Help Desk Technician will support the U.S. Army Customer Interface/Policy- Communications Security Logistics Activity (CIP-CSLA) program. This position enhances the Tier 2 Help Desk support in managing COMSEC material, Information Security (INFOSEC), the Army Key Management Structure (AKMS), and the Electronic Key Management System (EKMS) / Key Management Infrastructure (KMI) transition in field units & supported Services/Agencies.

Duties Responsibilities:

• Prepare and validate KMI accounts for transition or upgrade using pre-transition/upgrade checklist.
• During the preparation phase for KMI transition upgrades, or tech refresh assist the EKMS/KMI Tier 2 Help Desk with troubleshooting efforts.
• Transition/Upgrade accounts to the mandated software baseline IAW NSA guidance.
• Verify that "after any transition/upgrade or tech refresh " all action items have been completed by the Army COMSEC account.
• Establish New Product Requirement
• Manage Account Distribution Profile (ADP)
• Configure, Install, and troubleshoot KG-250
• During an EKMS accounts' conversion to KMI, the Contractor shall assist the EKMS/KMI Tier 2 Help Desk with EKMS and KMI trouble calls from the CAM until the transition is complete
• Assist with implementing validated software and hardware changes to the AKMS and KMI platforms as requested by authorized Government staff (1-3 changes per year)
• Assist with the documentation and customer support to coordinate and facilitate fielding and transition to the operational software and hardware in the context of the overall program using SharePoint, Excel and other data systems
• Assist the Government in collecting Army-wide data calls using both telephonic and other means to obtain required data as needed
• Assist the Government in the development of spreadsheets for automated data management of the program
• Provide first-level problem-solving to all users during the fielding process until a resolution is provided. Elevate to the next level if no resolution is obtainable
• Perform telephonic installation and replacement of outdated hardware i. e. Inline Network Encryptor (INE) and KMI Workstations as required
• Assist the Government with shipping hardware/software that relates to the EKMS/KMI platforms
• Analyze the KMI prep software database status report for anomalies and contact the COMSEC account regarding their status
• Guide the COMSEC Account Manager (CAM) through assembling & configuring the KMI Client Node and the execution of all required data conversion scripts; ensure the transition was fully successful prior to terminating the transition call
• Use the Hewlett Packard Service Manager (HPSM) as required
• Collect and manage data regarding the Army KMI Client Node software upgrades to ensure all accounts are using the correct software version
• Attain and maintain A KMI certification via the local OJT program as required
• Performs other related duties as assigned

Competencies:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Certification Desired:

• Computing Technology Industry Association (Comp TIA) A+
• Comp TIA Network +
• The International Information Systems Security Certification Consortium 2 (ISC2) System Security Certified Practitioner (SSCP) Course
• Other DOD 8570.1M certifications (Level II or III certifications also qualify for Level I certifications)

Minimum Requirements:

• High School Diploma or GED
• Minimum of three (3) years of relevant experience.
• Technicians will have a general knowledge of COMSEC policy/procedures, EKMS/KMI operations as outlined in AR 380-40 and TB 380-41, and general knowledge of computers
• Proficient with Microsoft Office Suite

Security Clearance: DoD SECRET Level Clearance Required

Travel Required: Approximately 10%

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands/Requirements: Work is performed in an office environment. Mostly sedentary work. Repetitive motion. Substantial movement (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer screen; extensive reading.

Support Hours: The contractor shall provide services between the hours of 0700-1630 on Monday through Friday except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

Place of Performance: Fort Huachuca, AZ.

Benefits: Medical, Dental, and Vision insurance plans, Paid Time Off, sick leave, 401k Retirement Savings plan with company match and more.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.

COVID-19 considerations: Nemean Solutions follows all CDC recommendations and US Military Installation guidelines for COVID-19 prevention. Nemean Solutions follows all Department of Labor laws pertaining to COVID-19.

Company Overview: Nemean Solutions is a certified SBA 8(a) Native Hawaiian Organization (NHO) and veteran-operated company providing advanced Military Intelligence, Enterprise and Cloud IT services, Cybersecurity, Special Operations Forces (SOF) Exercise and Training, and niche Program Support and Professional Services to Federal and State Agencies supporting the US Government Defense, Intelligence and Aerospace sectors.

Nemean Solutions is proud to be a Veteran friendly employer and provides Equal Employment Opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Equal Opportunity for VEVRAA Protected Veterans. Nemean Solutions, LLC will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.

Nemean Solutions is headquartered in Sierra Vista, AZ.