Manager, Fraud Prevention

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Responsibilities

• Executes initiatives to enhance the Truliant's financial crimes and fraud prevention framework
• Provides leadership and direction to the team in implementing effective fraud prevention strategies and controls
• Oversees the day-to-day operations of the department, ensuring efficient execution of activities
• Conducts investigations and manage a caseload investigating allegations and issues related to financial fraud, and documents investigations, including preliminary and final case reports, for internal tracking and regulatory reporting purposes
• Maintains liaison relationship with local, state, and federal Law Enforcement agencies for complex financial fraud investigations and attends court hearings when required
• Implements robust monitoring and surveillance systems to identify suspicious patterns and behaviors promptly Ensures compliance with applicable laws, regulations, and industry standards related to financial crimes and fraud prevention
• Collaborates with Compliance and Legal teams to interpret regulatory requirements and implement necessary changes
• Conducts regular reviews to assess the effectiveness of fraud prevention controls and recommend improvements
• Leads and mentors a team of professionals, fostering a culture of excellence, integrity, and continuous improvement
• Provides guidance and professional development opportunities to enhance team members' skills in fraud detection and prevention
• Serves as a primary point of contact for internal and external stakeholders on financial crimes and fraud prevention matters
• Builds and maintains relationships with law enforcement agencies, regulatory bodies, and industry peers to share insights and best practices
• Creates and executes policies and procedures for the department
• Develops and implements training programs for front line staff to aid in the prevention and detection of fraud scams and attempts against the organization
• Manages criminal subpoenas from local as well as federal governmental agencies, including FBI, US Secret Service, US Postal Inspector, Office of Inspector General, Homeland Security, IRS, etc., and represents the Credit Union when subpoenaed for legal proceedings

Other Duties and Responsibilities

• Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

• Must have excellent communication, interpersonal, and facilitation skills to effectively deal with credit union management, employees, members, and law enforcement agencies in both pleasant and contentious situations
• Must have strong budget management abilities as well as analytical and problem-solving skills, with the ability to research issues, summarize findings, and make meaningful recommendations
• Must be able to lead, motivate and develop team members
• Must have ability to understand all business processes within the credit union
• Must be detail oriented, with strong organizational skills, and have ability to effectively and efficiently manage workload, multiple projects, and competing priorities
• Must have ability to work in fast paced, and rapidly changing environment
• Must have knowledge of regulatory requirements, industry standards, and best practices related to financial crimes and fraud prevention
• Must have strong analytical skills with the ability to interpret complex data and identify trends indicative of fraudulent activities
• Should possess a strong commitment to providing excellent service to Truliant's members

Physical Requirements

• Frequent standing, walking, bending, kneeling, and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

Education and Background

• 3-5 years financial industry experience in financial crimes, fraud prevention, risk, or related roles within the banking or financial services industry required
• Minimum of five (5) years previous managerial experience required
• Experience managing remote employees preferred

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Retirement/pension plan
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account