Website Support Specialist

Summary:

This position is responsible for providing support to the users of one or more BI web portals. Users include providers and pharmaceutical sales representatives. This position will be responsible for answering hotline calls and responding to email requests for website support. Typical support requests include registration verification, user activation and name, and training regarding navigating the website.

Primary Duties and Responsibilities:

• Serves as a key resource for supporting website users and answering support hotlines

• Navigates portals and other applications to complete registration verifications and user activations

• Provides assistance to users who forget their username or receive system errors

• Provides training and assistance to users regarding website navigation and functionality as needed

• Monitors website mail boxes

• Generates and distributes monthly activity reports. Delivers excellent customer service

• Performs data QC and UAT. Tracks performance of report run times

• Contributes to the development and updates of SOPs and scripts

• Suggests site enhancements and process improvements

• Performs related duties as assigned

• A combination of experience and education; previous experience working directly with physician office customers and/or previous experience with technical or customer support is required; normally requires less than two (2) years of related and progressively responsible experience

• Excellent customer service orientation and professional communication skills

• Ability to understand and respond to user issues appropriately when no script is available

• Knowledge of healthcare data privacy and HIPAA compliance requirements a plus

• Good analytical and problem solving

• Ability to trouble-shoot issues and escalate problems effectively and efficiently

• Ability to prioritize work load and consistently meet deadlines

• Strong organizational skills and attention to detail

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned