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Student Services Specialist Sr (Graduation Tech)

Maricopa Community College district
long term disability, tuition reimbursement
United States, Arizona, Phoenix
Jul 24, 2024
Student Services Specialist Sr (Graduation Tech) Job ID: 320347 Location: Phoenix College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $20.23 - $26.30/hourly, DOE Grade 111 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 8am-7pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Campus Statement https://www.google.com/url?q=https://www.phoenixcollege.edu/&source=gmail&ust=1704988262536000&usg=AOvVaw02MUAyZ8mlE4eENMU0gKFS" href="https://apptrkr.com/get_redirect.php?id=5459953&targetURL=https://www.phoenixcollege.edu/" style="color: rgb(17, 85, 204); text-decoration-line: none;" target="_blank">Phoenix College (PC) welcomed its first students as one of the first institutions of higher education in Maricopa County on September 13, 1920. PC's founders envisioned the College as a place of inclusion as a non-segregated institution. In 1962, the https://www.google.com/url?q=https://www.maricopa.edu/&source=gmail&ust=1704988262536000&usg=AOvVaw0_nkhylfc0dBdOC1m3UCJN" href="https://apptrkr.com/get_redirect.php?id=5459953&targetURL=https://www.maricopa.edu/" style="color: rgb(17, 85, 204); text-decoration-line: none;" target="_blank">Maricopa County Community College District (MCCCD) was established, with PC as the flagship institution. MCCCD is now one of the largest community college districts in the nation. PC serves an ethnically diverse student population and is a Hispanic Serving Institution (HSI) with over 17,000 students. PC proudly champions the values of equity, integrity, and community. The majority of PC students are part-time, first-generation students seeking career and technical education or university transfer. PC is nationally recognized as a https://www.google.com/url?q=https://www.phoenixcollege.edu/excelencia&source=gmail&ust=1704988262536000&usg=AOvVaw172ZR_l6LPi54yFQaLnRRR" href="https://apptrkr.com/get_redirect.php?id=5459953&targetURL=https://www.phoenixcollege.edu/excelencia" style="color: rgb(17, 85, 204); text-decoration-line: none;" target="_blank">Seal of Excelencia Certified institution for intentionally serving Latino students and demonstrating positive student outcomes. With more than https://www.google.com/url?q=http://pcc012bagrkncrd.devcloud.acquia-sites.com/academics/programs&source=gmail&ust=1704988262536000&usg=AOvVaw0sN5rT7q7aKxa_yiiWMRbb" href="https://apptrkr.com/get_redirect.php?id=5459953&targetURL=http://pcc012bagrkncrd.devcloud.acquia-sites.com/academics/programs" style="color: rgb(17, 85, 204); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-line: none;" target="_blank">150 degree and certificate programs, Phoenix College embraces a https://www.google.com/url?q=https://www.phoenixcollege.edu/learning-college&source=gmail&ust=1704988262536000&usg=AOvVaw3erROQy0QSPUhv6XcKGzUk" href="https://apptrkr.com/get_redirect.php?id=5459953&targetURL=https://www.phoenixcollege.edu/learning-college" style="color: rgb(17, 85, 204); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-line: none;" target="_blank">learning-centered approach to ensure quality teaching and learning. We strive to prepare students to meet their unique goals - university transfer, career training and advancement, and lifelong learning. Join our top-tier faculty and staff as we innovate and lead in higher education. Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options: 20 paid observed holidays Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance) Paid vacation, sick, and personal time Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff) Annual professional development growth funding Tuition reimbursement for employees and dependents Flexible work schedules Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more Pre-Retirement Events Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying). 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!) Job Summary Provides comprehensive support for student service programs, including advisement, processing, and referring information resources. Performs advanced program support tasks with a primary focus on student advising, counseling, and graduation processing. Coordinates office workflow and conducts training for other staff members. Essential Functions 60% - Performs the Admissions, Records & Registration (A,R&R) processes (app/admit/matriculate students, lawful presence, ID authentication, residency, enrollment activities, etc.), maintains incompletes and course substitutions; follows up with faculty regarding records issues; prepares records for permanent storage and/or disposal; evaluates transcripts and records them in the Student Information System; completes graduation processing and confers certificates/degrees; calculates GPAs; determines prior credit/transcripts; maintains various admissions and records reports related to grading and records retention; responsible for degree verify reporting; serves on commencement committee; serves s primary contact for GradTrax and ongoing support for sessions leading to student success; plays an integral part in commencement; processes and clears National Student Clearinghouse errors (including degree verify); provides support for online chat, phones, emails, etc. 30% Provides backup support to other Student Services Specialist Sr. within the department, conducting research, creating reports, and cleansing data (including tuition calculation errors, program plan stack errors, grading errors, enrollment errors, graduating posting errors, anomalies, drop/withdrawal corrections, etc.). Provides backup support for mass enrollment activities, for Online Class Permissions Tool, PeopleSoft functions, for gathering and summarizing data of departmental activities, for Customer Relationship Management (CRM) reporting, etc. 10% - Assists with front-line admissions, records, and registration duties when needed and other support units. Performs related duties as assigned Minimum Qualifications Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR High School Diploma/GED and four (4) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. Desired Qualifications Bachelor's degree or higher in any field from an accredited institution Two (2) or more years of experience working in a higher education environment in a Student Affairs role, such as admissions, records, and/or registration or graduation One (1) or more years of experience compiling and reporting statistical data and working with federal and state requirements Two (2) or more years of customer service experience with a high degree of public contact and working with a culturally diverse student population Two (2) or more years of experience working with student services procedures, including online Student Information Systems (e.g., PeopleSoft), Customer Relationship Management (CRM), or other related systems Two (2) or more years of experience working with Microsoft Office Suite and/or other reporting technologies, along with Access Special Working Conditions Possession of a valid State of Arizona Class D driver's license is desired; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements Travel to campus during the interview/selection process will be at the candidate's own expense. May be requested to travel or be assigned to all MCCCD locations May require numerous evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview. Posting Close Date Apply on or before August 5, 2024 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320347&PostingSeq=1 jeid-dd26988564cd4e48b4824c6390dcea6e