Student- Graduate Advising Office Assistant

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Advising Ambassadors represent the Academic Advising Office and provide support and information to best direct all visitors to the office. Ideal candidates will be warm and welcoming and willing to support all student, staff, and visitors to appropriate campus resources. Advising Ambassadors will fully support and model the Academic Advising Office vision of educating and empowering students.

Ideal candidates will have exceptional organizational, interpersonal, and leadership skills; oral and written communication skills; and student leadership experience. Candidates must be able to work independently as well as collaborate with the team on a regular basis and have a willingness to jump in and take on additional projects as needed.

Essential Duties and Responsibilities:

• Welcome all visitors to the Graduate Advising Office suite
• Serve as primary point of contact for the Graduate Advising Office, providing support and guidance for students, staff, and visitors. This may include:
  • Triage student, staff, and visitor questions/concerns and direct to appropriate campus resources and offices
  • Answer incoming phone calls
  • Take messages, transfer calls to suite staff and other departments
  • Schedule and manage appointments for 3 professional staff members
• Complete daily office tasks, such as:
  • Sort/distribute incoming mail
  • Supply/re-stock copies of student handouts
  • Clean/organize shared/open space in office
• Attend all staff, team, and 1:1 meetings
• Work with professional staff on projects

Minimum Qualifications:

• Current Enrollment in classes as part of a SNHU Graduate degree program
• Work study part of financial aid package
• Students with Federal Work Study may be prioritized
• Must possess excellent verbal communication and interpersonal skills
• Individuals that enjoy teaching and working with others
• Willing to work collaboratively with others and be flexible regarding assigned tasks
• Ability to maintain privacy

Preferred Qualifications:

• Experience in customer service or an office environment is preferred but not necessary
• Professional demeanor

Work Hours:

• Monday-Friday between 8am and 4:30pm. Total number of hours per week not to exceed 20.

Required Documents:

• Please provide your class schedule along with a resume.

Learning Outcomes:

The Advising Ambassador position will provide relevant professional experience that will assist students in developing the following career-related skills:

• Communication
• Organizational skills
• Professionalism
• Problem-solving
• Time management
• Customer service (specifically student support and ability to handle student needs in a professional manner)

Cultural competence and sensitivity to diverse populations

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation