Product Manager, Passenger Experience

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

We are seeking a versatile and driven product manager to support the Passenger Experience suite of products for the Mobility segment.

You will lead efforts in understanding the market and customer needs, gathering product requirements, developing well-written user stories, prioritizing and leading the product backlog, and ensuring the products and solutions we deliver meet our business goals and customer needs.

• Lead the overall product lifecycle from ideation to end of life for the Passenger Experience product portfolio
• Define and lead the product strategy, feature set, and product roadmap portfolio, and continuously groom the backlog
• Write product requirements documents (PRDs) and business cases to align support of Senior executives and Business partners
• Work with Product Management, Engineering, UX/Design, Service Delivery, Commercial and other team members to ensure alignment of product goals and requirements
• Communicate quantitative and qualitative understanding of trade spaces, challenges, and opportunities in the onboard platform space to internal and external customers
• Set goals for program increments and sprints to ensure customer requirements are met and drive value for the customer
• Responsible for the creation and management of product artifacts related but not limited to product requirements, Agile epics and stories, visual workflows/diagrams, gap analysis, and acceptance criteria with prioritized features and specifications to Engineering teams
• Plan releases and upgrades and handle go-to-market activities
• Partner with Engineering leadership to ensure effective utilization of resources and a manageable scope that can be delivered on time, on-budget, and with desired quality
• Define and monitor key metrics for the product and drive actions through the System Architect and DevOps teams to achieve and maintain product success
• Act as a subject matter expert for Passenger Experience product offerings and support key team members across the organization

• Bachelor's degree, CS degree or equivalent experience is preferred (MBA / master's degree a plus) with at least 3+ years of experience
• Proven experience as a Product Manager for software products, ideally in a tech company
• Demonstrated understanding and experience with various product development methodologies and product lifecycles management, including Scaled Agile Framework
• A strong drive to launch innovative products that deliver business outcome
• Exceptional communication and presenter skills and ability to engage with both internal team members and external customers at all levels
• Demonstrated experience working with global teams, collaboration and ability to lead cross-functional teams through influence
• Strong problem solving and issue resolution skills along with a strong attention to detail
• Excellent organizational skills and the ability to effectively represent a multi-disciplined operation
• Ability to create and present complex messages in clear and concise reporting, tailoring messages for various team members
• Experience in Aviation and/or Maritime industry a plus
• Able to travel up to 20%

• Applicable industry knowledge and experience preferred

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.