Senior Specialist, Web Production

WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Essential Functions / Responsibility

Production and maintenance of the NationalMSSociety.org website - 75%

• Use of advanced technical skills with approved web tools and platforms to create and maintain the Society's nationalMSsociety.org website and related digital properties, support execution of the Society's digital ecosystem strategy and ensure an optimal user experience with a focus on accessibility, personalization and integration across digital touch points. Digital properties include but are not limited to nationalMSsociety.org. Responsibilities include but are not limited to the following:
  • Creating new webpages
  • Updating webpages
  • Consolidating webpages
  • Formatting content
  • Image evaluation and adjustment
  • Configuration of web assets
  • Configuration of content aligned to personalized journeys
  • Quality assurance review
  • User acceptance testing
  • Following documented procedure for coordinated launch and archiving of web content
  • Completing assigned work in a timely manner
  • Complete professional development to remain up to date on the Society's platforms and procedures
• Demonstrate expertise and conceptual knowledge of Society and Marketing practices, processes and procedures for web production, maintenance and day-to-day operations. Serve as a core support member of the web production team delivering timely and quality work related to the nationalMSsociety.org website and associated digital properties. Complete all digital work in alignment with the Society's brand, user experience (UX), SEO, accessibility and skilled technical standards.
• Works autonomously, understanding and complying to a defined production schedule, managing priority responsibilities and time to meet project and assignment deadlines, as well as unplanned urgent requests.
• Observe and honor Marketing service level agreements, communicating progress in online project management system to ensure deadlines are met.

Manage communication and coordination with cross functional stakeholders from Marketing and Society departments related to informational details, review, quality assurance and approval for all assigned projects.- 25%

• Collaborate with Society stakeholders and web production team for review, quality assurance and approval of website updates.
• Apprise team of issues in a timely and consistent manner to ensure tracking resolution of roadblocks, bug fixes or other issues.

Role Qualifications

• Minimum 3 years of professional experience or demonstrated ability in web development, design or content management
• Up-to-date advanced HTML and CSS skills required
• JavaScript and jQuery experience helpful, but not required
• Ability to work autonomously, using existing and documented processes and procedures to manage project work and multiple tasks in a dynamic, often hectic and fast-paced environment and have the ability to meet deadlines and work within a team environment
• Strong communication and problem solving skills
• Work portfolios and/or demonstration of ability via an assigned task
• Capacity to work with diverse groups of individuals

Technical Competencies

• Minimum 3 years of professional experience or demonstrated ability in web development, design or content management
• Up-to-date advanced HTML and CSS skills required
• JavaScript and jQuery experience helpful, but not required
• Ability to work autonomously, using existing and documented processes and procedures to manage project work and multiple tasks in a dynamic, often hectic and fast-paced environment and have the ability to meet deadlines and work within a team environment
• Strong communication and problem solving skills
• Work portfolios and/or demonstration of ability via an assigned task
• Capacity to work with diverse groups of individuals

• Demonstrated conceptual knowledge of full web development cycle from discovery/requirements to planning, design, development, testing and optimization is required
• Advanced skills/knowledge of content management systems (CMS). Experience with headless CMS particularly Sanity and/or Salesforce Experience Cloud is preferred
• Knowledge of ADA web standards and WCAG 2.0 Levels of accessibility (particularly Level AA) and on-page search engine optimization is preferred
• Experience using project management and online ticketing/production queue software programs is preferred
• Must be familiar with responsive design/development best practices.
• Must be a continual learner to stay abreast of changes in digital technology and online tools
• Must be available to work assigned nights and weekends to support fundraising events (mix of on-call/remote and in-person).
• Spanish language comprehension a plus.

Compensation & Benefits Information

The estimated hiring compensation range for this role is$48,000 - $63,000. Final offers will be based on the candidate'sgeographic location and consider career experience and may vary from this range due to these and other factors.

The National Multiple Sclerosis Society provides a highly competitive, comprehensive benefit package to employees. These benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings.

The Society has a career framework that is our foundation of a clear, consistent structure for growth and careers. It is comprised of career bands and career levels, as well as functions and disciplines, that together, capture the Society's positions and work.

This position is in the Professional career band and a level of 1 (P1).

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS:

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important: Please check the job posting to see if a Cover Letter or any other documents are required for the position you are applying to. You will not be able to modify your application after you submit it. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.