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Daily Visit Coordinator

Alfred University
United States, New York, Alfred
1 Saxon Drive (Show on map)
Aug 18, 2024
As part of the Admissions Operations Team, this position is the primary point of contact for the practical coordination of all daily on campus visits; builds and maintains event schedules in Slate and manages changes, special requests, and adjustments as needed. Assists in the supervision of tour guides; provides support for on campus and virtual open house programs; and other duties. Maintains the welcoming appearance of the lobby and reception area. This position is the face of Alfred University and is often the first person prospective students and families encounter. Directly reports to the Assistant Director of Enrollment Visits & Events and works closely with the Enrollment Operations Manager. Also supports all counselors with individual events and interviews, both virtual and in person. Salary:$15.00-$17.00, 35-hours per week Qualification & Experience: Formal Education: Associate's degree required, bachelor's degree preferred. Professional certificates and extensive relevant experience considered Experience: Exceptional interpersonal and communication skills Commitment to customer service Strong keyboarding skills/computer literacy/data entry Ability to work independently with minimal supervision Strong commitment to working with accuracy Essential Functions: With or without reasonable accommodations the incumbent must be able to read and write and speak the English language at a college level Be capable of performing sometimes complex mathematical calculations, statistical calculations and other higher mathematical operations Must be able to communicate with all levels of the institution in written and spoken form The individual must be able to work independently The ability to maintain regular and prompt attendance is essential to the successful performance of this position As the first impression of Alfred University, this position requires professional attire Other essential functions may be required Responsibilities: Maintain a professional and welcoming lobby - clean, organized, and well labelled Manage the television display slideshow of daily visitors on both sides of the lobby Arrange and organize daily visits, communicate with admissions counseling staff, professors, the President's office, and student tour guides to maintain a smooth, streamlined schedule Build relationships with offices outside of admissions - including financial aid, faculty members, the president's office, public safety and athletics in order to work across campus to curate the individual visit experience Work with the Assistant Director of Enrollment Visits & Events on the building and maintenance of the events calendar and associated communications in Slate Work in collaboration with Assistant Director Visit Events Coordinator, the President's office and Alumni Relations on VIP visits or donors and with Human Resources and faculty committees to arrange tours for potential new hires Communicate confirmations, cancellations, and changes to scheduled visits to appropriate campus offices Make confirmation calls to families with scheduled visits and record or follow up with any changes or concerns Communicate with public safety and facilities to ensure that campus is safe and attractive to visitors and that visitors are properly screened and checked in for visits as required Stay up to date on all national, statewide, and university wide policies, procedures and processes for visitors on campus including weather closings, travel restrictions and policies etc. Provide primary phone coverage when not working directly with students or families in the office. Transfer calls and take messages as needed Additional clerical or administrative support to the operations team as assigned - including updating address information, consolidating duplicate records and data cleanup within Slate as needed Arrange the drop-off and pick-up of mail daily and sign for packages when needed Safety: Participate in safety training and comply with safety rules, regulations, and protocols Perform additional duties and assist with special projects as assigned Physical Environment: Personal Protective Equipment must be worn when required. A respiratory function test and the ability to use respirators may be required. Stairs and uneven surfaces may be present; Artificial lifts, etc. may or may not be available. The position may require the incumbent to walk outdoors in all types of weather to other buildings or offices located on the campus. The Campus is located in an area that contains numerous hills and slopes and may not always be fully accessible for mobility impaired individuals. About Alfred University: Lighting the way for students since 1836. "We've always been a place for makers, especially those who make the future. Our commitment to independent thinking, creativity, academic rigor and community have made us a unique kind of leader since 1836." Alfred University (AU) was founded on principles of social justice in 1836 by liberal, independent thinkers who placed high value on education for all citizens. The University has retained and built upon the strong values of its founders, developing as an institution of national and international renown that is responsive to the needs of contemporary society while remaining consistent with the spirit of its origins. Alfred University is the second oldest coeducational college in the United States as well as one of the earliest nineteenth century colleges to have enrolled African American and Native American students. It has a long-standing history of educating socially conscious students who make a dierence in their professions and their communities. Over the course of the twentieth century, Alfred University evolved into a complex institution oering a full range of programs in the liberal arts and sciences, art and design, engineering, business, education, counseling, and school psychology to its nearly 2,000 undergraduate and graduate students that live, learn, and play on a 232-acre campus located in an idyllic, creative valley in Western New York. To learn more, visit alfred.edu. Alfred University actively subscribes to a policy of equal employment opportunity, and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law. Protected veterans, minorities and women are encouraged to apply.