Senior Support System Specialist

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $85,000 - $97,600

Position Summary

Reporting to the Assistant Director of Facilities Systems, the Senior System Support Specialist provides ongoing implementation and day-to-day support along with maintenance of the Skire/Unifier System and other Facilities Third Party systems critical to the successful execution of construction projects in a portfolio totaling around $250 million annually.

Responsibilities

• Leads the integration of new technologies, such as Unifier, Kronos, and other third-party systems for Facilities.
• Ensures technical assistance, guidance, and support are available to approximately 400 staff, consultants, and other project system users within CU Facilities and other university departments with access to CUF systems.
• Supports ongoing and new user training on the system and its new features as they are implemented.
• Directly responsible for the daily support and reconciliation of Accounts Payable, Budget, and Payroll interfaces with other systems.
• Maintains software configurations, user accounts, permissions, and transaction exceptions. Reinforces the system's purposes, direction, and goals when assisting users.
• Acts as a liaison for the IT group to address any user needs or conflicts that may arise.
• Develops and maintains documentation to support system needs for staff, including troubleshooting steps, installation instructions, overviews of new tools, and contact lists.
• Conducts investigation and analysis to solve technical problems. Directs trouble resolution activities, coordinating with technical staff and vendors.
• Responsible for the effectiveness, quality, and timeliness of trouble resolution, quality of service, and the successful implementation of system software support, including ancillary software products.
• Performs limited system software administrator functions and responsibilities.
• Develops, implements, and improves reporting for end users.
• Performs other duties or special projects as assigned.

Minimum Qualifications

• Bachelor's degree or equivalent required. Four years of working experience designing and developing Enterprise Systems is required.
• Familiarity with construction management standard practices and Timekeeping System processes, policies, and procedures required.
• Ability to interact effectively and diplomatically with a wide range of individuals.
• The ideal candidate will have initiative, well-developed decision-making ability, and strong interpersonal skills.
• Excellent oral and writing skills are required.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.