Catastrophe Large Loss Property Adjuster

Allstate Insurance
United States, Illinois
Jul 26, 2024
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description A day in the life of a Catastrophe Large Loss Property Adjuster: Spend your day handling claims traveling to loss sites that have been damaged by fire, water, weather or other unexpected events as well as virtually from home Conduct a detailed inspection of the property and write an estimate to capture the extent of the damages Settle large homeowner claims involving complex structure losses as a result of, for example, fire, water, theft, etc. When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner Negotiate claim settlements with customers in accordance with business unit standard methodologies Use data and analytics to tell a story and influence decision making Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually In our virtual environment, adjusters are required to engage and participate on camera during online meetings and training Researches and responds to complex customer communications, concerns, conflicts or issues Documents a claim file with notes, evaluations and decisions making process Investigates, reviews, determines and verifies complex coverage/policy information Handles complex contents inventories, complex pricing analysis, and mitigation bills, and prepares claims reports Handles and occasionally negotiates complex claims that included Public Adjuster involvement May serve as a committee team lead for medium-sized projects or as a committee team member on large projects Proficient knowledge of all regional construction types and related repair methodologies Assists in reviewing files and making recommendations to refer files to Home Office for escalation You'll wear a few hats that will require a level of experience: The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator - you'll confidently and independently investigate catastropheclaims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. 4 year Bachelors Degree (Preferred) 2 or more years of experience (Preferred) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. When will I work? This position is a 10 days on, 4 days off,Hours: 7-7, traveling a minimum of 70% with the potential for 100% travel Preferred Qualifications: Have a high school diploma or GED Have 2+years of previous experience in property claims, construction, restoration, or real estate appraisals Have prior experience using estimating software like Xactimate Value providing an effortless customer service experience Enjoy the ability to work independently starting your day from home, and traveling to various locations to restore peoples' lives through outstanding customer service View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions Are organized and able to multi-task in a fast-paced environment Are known for clear and professional communication - both written and verbal Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof Are bilingual and/or having prior military experience - it's a plus Have a valid driver's license This position is not available for candidates who live in California, Alaska, Hawaii, Washingtonand Puerto Rico. Sign On Bonus: You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus. Notice of Licensing Requirement: As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. Skills Appraisal Software, Building Codes, Construction, Customer Service Delivery, Extent Flexibility, Job Estimating, Property Claims, Vendor Management, Xactimate Compensation Compensation offered for this role is $50,400.00 - 88,987.50 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.