Total Loss Adjuster - VTA GHRN - Remote CST/MST

Allstate Insurance
tuition reimbursement, 401(k)
United States, Illinois, Chicago
Jul 26, 2024
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload and is responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. Allstate Benefits Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater you'll enjoy a Total Rewards package that includes: * Competitive pay with needed support for continuous development and career advancement * Flexibility in scheduling and a time off policy that helps support your work/life balance * Initial and ongoing training to get you proficient in your new role * Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visitwww.allstategoodlife.comto learn more. * Sign-on Bonus: You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus. A day in the life of a Total Loss GHRN Adjuster, and what it takes to the job As an GHRN Total Loss Adjuster, you will play a critical role in our claims handling process, focusing on determining the reparability or total loss of vehicles. Operating from your home office, you will spend the majority of your time adjusting auto damage claims remotely. Your responsibilities will involve reviewing moderate to complex vehicle damages, preparing estimates and valuations, assessing vehicle conditions, determining salvage valuations, and engaging in negotiation and settlement processes with our valued customers and/or claimants. You'll wear a few hats to fill a few roles throughout your day that all require a level of experience: The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator - you'll confidently and independently investigate auto damage claims by conducting detailed reviews of damage. You will also identify appropriate options, conditions, and unrelated prior damages that apply to your total loss evaluation. Your final determination will help you reach a fair and reasonable settlement with our customers. The Effective Communicator - you'll use phone, emails and sometimes even video chat with shops and customers to help them through a fast, fair, and easy claims process. Researches and responds to complex customer communications, concerns, conflicts, or issues. Developing and maintaining partnerships with shops and storage yards will require you to apply your learned knowledge and communication skills. The Negotiator - In accordance with all legal and business standards methodologies, you will evaluate and negotiate claims and repair or total loss processes with customer, shops, and storage yards. During negotiations, you will incorporate tactics to handle challenging and complex situations. The Problem Solver - Your sharp critical thinking skills will be put to use in a fast-paced environment as you work with multiple tools, including estimating platforms, analysis reports, and standard processes. Using your well-honed communication skills, you'll be able to coach others to adhere to industry standards and company best practices, and continuous improvement. Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.** Preferred Qualifications You must have 12 months or more of Auto Collision estimating in CCC One, Audatex, or Mitchell Previous experience in total loss adjustment or a related field is highly desirable Proficiency in using estimating software and valuation tools for virtual assessments Strong analytical skills to evaluate moderate to complex vehicle damages effectively Excellent negotiation and communication skills to interact with customers and stakeholders remotely Ability to work independently and manage time efficiently in a virtual work environment Detail-oriented and organized, with a commitment to delivering accurate and timely results This position is not available for California, Alaska, and Hawaii residents Notice of Licensing Requirement * As a condition of employment, your office / area may require you to obtain an adjuster and / or an appraiser license.If applicable, you will be required to secure license(s) within 60 days of hire. * If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. Notes: Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL. This position is not available for Alaska, California, Hawaii, and Puerto Rico residents. Employees who have been in their current role for at least one year will receive screening preference The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Skills Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented Compensation Compensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.