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Mgr Customer Experience
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![]() United States, Tennessee, Collierville | |
![]() 20 FedEx Parkway (Show on map) | |
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Plans, directs, organizes, and controls the activities of customer experience personnel in the handling of customer inquiries for all contact channels both domestically and international. Essential Functions
Minimum Education Bachelor's Degree/equivalent. Minimum Experience Three (3) years related business or operational experience. More advanced degrees may offset experience requirements. A related Master's Degree equals two (2) years experience. Knowledge, Skills, and Abilities Knowledge of features of service including customer service systems and ground operations. Strong basic management, analytical, human relations, and communication skills. Job Conditions Nights and weekend work may be required. Preferred Qualifications: Customer contact environment for customer service, Invoicing/billing, or collections, Project management, process improvement, or analytics. Pay Transparency: Pay: Additional Details: Domicile Location/ Work Mode: This position is domiciled in Memphis, TN/ Hybrid work mode. Relocation assistance may be available on business needs. This position supports Customer Experience's Revenue Services network. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com. Applicants have rights under Federal Employment Laws:
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
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