Store Manager

Position Summary:

The Assistant Store Manager partners with the Store Manager and Director of Retail to lead a profitable and customer-centric environment through the successful development of a team. They are responsible for managing all aspects of a single store including; hiring and the development of top talent, maintaining consistent store controls, as well as applying merchant skills to curate a compelling customer experience.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

SALES & PROFITABILITY

• Partners with the Store Manager to meet or exceed sales goals, while keeping labor costs stable. Controls expenses to increase profitability
• Assess the store business using company reporting tools, prioritizes and creates action plans to impact results. Assesses sales forecasting and payroll management to facilitate an effective daily zone chart

LEADERSHIP

• Appropriately filters and communicates all store operations, processes, and customer initiatives
• Is an entrepreneur; makes smart decisions with measurable results

PEOPLE & DEVELOPMENT

• Ensures New Hires receive a thorough and thoughtful onboarding

• Plans and executes meetings and workshops that are collaborative, educational and motivational
• Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports
• Ensures that coaching and counseling is consistent and timely
• Takes responsibility for own development and professional growth; participates in the succession planning process by identifying and training future Assistant Store Managers in preparation for career preparation

CUSTOMER CONNECTION

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service, leading by example on the sales floor
• Acts as a brand ambassador reflective of the company values and aesthetic
• Understands multi-channel business - implements processes and utilizes tools to better service the customer

AESTHETIC UNDERSTANDING & APPLICATION

• Has a strong understanding of trend and style that is reflective of the brand and core customer
• Oversees stock-to-sales processes and upholds presentation standards
• Ensures the merchandising processes are collaborative, supported and well-planned

DIVISION OF RESPONSIBILITY

• Runs the sales floor
• Oversees the maintenance and day-to-day running of the stockroom
• Prepares and ensures order of office supplies is placed with the Retail Operations Manager on a weekly basis
• Prepares weekly payroll for the store employees and submits timely and with accuracy
• Maintains and oversees UPS Worldship in order to ensure that all UPS orders are being received and shipped in a timely manner
• Works to maintain stock levels that create turns that turn inventory twice overall. Assistant Store Manager should partner with Retail Operations Manager in order to complete this process

• Executes Inventory transfers when requested by Retail Operations Manager
• Maintains Sales Ledger
• Ensures that visual presentation is upheld, works with Visual Sales and Store Manager
• Runs an in-depth look at a product category each week (using revenue by sku report) (Due to Director of Retail every Wednesday morning)
• Oversees all truck deliveries
• Partners with the Store Manager in reporting discrepancies
• Cultivates a selling culture
• Partners with Store Manager to execute weekly touch-bases with entire store team
• Acts as Store Manager when the Store Manager is not present
• Receives-in product as deliveries are being checked in

Supervisory Responsibilities:

This position supervises the Sales Associates, Key Holders and Operations Lead. Responsibilities include interviewing and making hiring recommendations, instructing and training on proper work methods, and assigning, planning and scheduling work

Education and Experience:

• High school diploma or GED

• Three to five years of retail experience

Special Requirements:

• The ability to work a schedule consisting of days, nights, weekends and holidays on a consistent basis.

Knowledge, Skills, and Abilities:

• A dedication to excellent customer service.
• Contribution to an engaging, warm, and dynamic retail team.
• Ability to learn key systems.
• Ability to build strong customer relationships.
• Show a commitment to teamwork and goal attainments.
• Ability to clearly and concisely communicate verbally and in writing.
• Strong organizational skills including the ability to prioritize and work in a fast-paced environment.
• Ability to maintain a high-level of professionalism.
• Excellent work-ethic and initiative.
• Ability to multi-task and excellent time management skills required.
• Must be detail-oriented and well organized.

• Possesses strong assessment and decision-making skills.

Equipment Used:

Computer, printer, telephone, photocopier, fax machine, scanner, calculator and POS system

Computer Software: Office 365 including Microsoft Outlook, Word and Excel

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, use fingers, grasp, feel, and perform repetitive motions of hands or wrists.

• Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects.
• High mental and visual attention required for planning difficult work methods and sequences to obtain size, shape, or physical qualities of product.

Environmental Conditions:

Work is generally performed in an indoor environment where there is no substantial exposure to adverse environmental conditions.

MacKenzie-Childs is an EEO employer