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Supervisory, Retention Operations and Enablement

Altice USA
United States, New Jersey, Piscataway
Jul 26, 2024
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary The Supervisor Retention Operations & Enablement partners with cross-functional teams to plan, coordinate, and implement training, communications, reporting, compensation impacts, and system readiness for new products, promotions, initiatives, and processes.This role requires a high level of collaboration with cross-functional teams and a consultative approach to problem-solving and decision-making. Responsibilities Design, develop, and deliver learning and communications programs that align with the Retention strategy and objectives Partner with marketing, product, and operations teams to ensure alignment and integration of readiness initiatives with go-to-market strategies, product launches, and sales/retentioin campaigns Monitor and evaluate the effectiveness and impact of the learning and communications programs across the frontline including compliance and order quality. Adapt and modify the learning and communications programs to respond to changing business needs and market conditions. Ensure that initiatives are measurable in terms of improving the capabilities of frontline teams and creating learning experiences. Assist with the implementation and optimization of Retention/Sales enablement technology and tools, such as CRM systems, "buddy" AI platforms, and performance analytics, to enhance the efficiency and effectiveness. Qualifications Bachelor's degree. Applicable years of experience may be considered. Minimum of fiveyears of experience in sales/retention, sales/Retention training, readiness, or sales enablement. Strong knowledge of the Optimum products, services, and sales processes. Excellent communication, presentation, facilitation, and interpersonal skills. Ability to work independently and collaboratively with cross-functional teams. Ability to manage multiple projects and priorities in a fast-paced environment. Proficient in Microsoft Office, Google Suite, and learning management systems. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. 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