IT Intern - Albany, NY

The IT Support Intern's role is focused on helping end users be successful, secure, and productive using the technology assets provided to them by CIS. The IT Support Intern will work under the direction of the IT Support Manager.

This role requires on-site work from our Albany, NY headquarters.

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

Hourly Rate: $15 - $20

Provide outstanding customer service to all end users
• Ensure security best practices are central to decision making
• Troubleshoot hardware, software, and technology issues
• Maintain log and/or list of required repairs and maintenance
• Categorize and track IT inventory stock
• Load and configure all required software including office applications, E-mail, Anti-Virus, and internet programs.
• Other tasks and responsibilities as assigned, including lifting objects of up to 50 lbs

• Enrollment or study in Information Technology, or past experience support IT teams
• Be familiar with common PC and Mac hardware and software packages
• Excellent interpersonal skills and professional demeanor
• Must be authorized to work in the United States

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.