Dining Services Retail Unit Manager (Ramekin & Fern)

Dartmouth College

remote work

United States, New Hampshire, Hanover

7 Lebanon Street (Show on map)

Aug 27, 2024

Position Information

Posting date	07/26/2024
Closing date
Open Until Filled	Yes
Position Number	1128973
Position Title	Dining Services Retail Unit Manager (Ramekin & Fern)
Department this Position Reports to	Dartmouth Dining
Hiring Range Minimum	57,000
Hiring Range Maximum	71,300
Union Type	Not a Union Position
SEIU Level	Not an SEIU Position
FLSA Status	Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	40
Schedule
Location of Position	Hanover, NH
Remote Work Eligibility?	Onsite only
Is this a term position?	No
If yes, length of term in months.	n/a
Is this a grant funded position?	No
Position Purpose	Responsible for overseeing general operations of Ramekin Cafe and Fern Cafe. Ensures smooth operation of service, customer satisfaction, and enforcement of safety and sanitary procedures and policies. Supervises two lead (2) full-time union employees, one at each location, and 30-45 student employees. Conducts ordering and inventory for both locations.
Description
Required Qualifications - Education and Yrs Exp	High School plus 5+ years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities	Five years of general food service experience including supervisory/management experience. Demonstrated ability to work in a fast-paced food operation and to make decisions under pressure. Excellent interpersonal and communication skills to deal effectively with customers and supervise employees. Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling. A solid working knowledge of schedules/scheduling software is preferred. Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification. Knowledge of computer operations and familiarity with remote data terminals. Must promote a positive work environment and be committed to achieving excellence in a team setting. Ability to work nights and weekends as needed or directed. Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.
Preferred Qualifications	Five years of general food service experience in high quality, large volume food retail or production operation with diverse menu preferred. Minimum five years of supervisory/management experience preferred.
Department Contact for Recruitment Inquiries	Ronald Moore, Director of Culinary Services
Department Contact Phone Number	Ronald.R.Moore@dartmouth.edu
Department Contact for Cover Letter and Title	Ronald Moore, Director of Culinary Services
Department Contact's Phone Number	603-646-3323
Equal Opportunity Employer	Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Yes
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link	https://searchjobs.dartmouth.edu/postings/75031

Key Accountabilities

Description

Shift Operations

Independently oversees and participates in the day-to-day shift operations for Ramekin Cafe, and Fern Cafe.
Independent responsibility for the two venues on a regularly scheduled basis, with revenue exceeding $2.8 million and customer counts in excess of 0.5 million.
Assigns initial work and reassigns workforce as required to balance changes in customer service needs and timing of food preparation.
Enforces health and sanitation policies and procedures with concern to FDA Food Code requirements, ensuring proper handling and preparation of all food items, and compliance with operating practices to meet Starbucks and internal retail standards, so that quality and standards are maintained.
Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and that quality and portion control standards are maintained.
Ensures observance of liquor license laws, when appropriate.
Supports Starbucks national Limited Time Offers (LTOs) as offered to College and creates own internal promotions to stimulate sales and increase average check.
Develops and implements marketing plans in each unit with a focus on keeping the operations fresh, interesting, and desirable to the campus community. Works with the Director of Culinary on pricing strategy and potential new items to be offered.
Responds to customer comments/complaints about quantity/quality of food, customer service, etc.; seeks to satisfy customer needs.
Ensures cleanliness and oversees general appearance of the cafes.
Ensures adequate distribution of staff on each shift and independently determines when additional staff is needed.
Develops and implements marketing plans in each unit; works with the House leadership in developing these plans.
Works with fellow managers and Dining leadership to communicate information, operational challenges, equipment needs, and makes changes to cafe/facility operating procedures as needed.
Notifies Security or Dining leadership when assistance is needed.
Maintains continuing surveillance over physical facilities to minimize thefts, ensuring all gates and cooler doors are locked, storage areas are secured, lights are out, etc.
Assist with seasonal catering as needed.
Works at other satellite areas within Dartmouth Dining Services as required.

Percentage Of Time

Description

Human Resources

Monitors and evaluates work performance to ensure compliance with productivity, quality, and customer service standards.
Identifies performance problems, conducts/recommends training or initiates appropriate corrective action. Implements disciplinary measures, when necessary, e.g. verbal warnings or corrective instructions, and submits follow-up documentation to Campus Services HR.
Provides daily supervision to two union employees and 100-120 union student employees.
Communicates policies and instructions to employees. Monitors their arrival and departure times to ensure that reported hours match those that were worked.
Ensures compliance to SEIU and SWCD union bargaining agreements for workforce and College; addresses potential issues quickly and effectively.
Attends trainings offered by the College, Starbucks and/or professional organizations to stay current with food service and supervisory policies and practices. Disseminates information to work teams.
Attends ServSafe training and maintains certification as required.

Percentage Of Time

Description

Menu Coordination

Under the direction of the Support Services Assistant utilizes, supports, and maintains Computrition software and associated data base for locations to for all offerings.
Updates menu and recipe files, and inventory files, to effectively list nutritional information, ingredients and properly calculate product inventory cost on hand for each venue.
Maintains and analyzes daily inventory counts, forecasts of usage, and places orders for Dining's Central Production facility and outside specified vendors for the venues.
Receives and stores deliveries and ensures that necessary supplies are stocked for the shift and that all stock is rotated.
Generates reports on sales, product movement, product waste, for future use within system.
Monitors sales and recommends appropriate changes, based on high costs or lack of item popularity. Makes recommendations regarding menu offerings and development; may compute cost and price analysis.

Percentage Of Time

Description

Culture and Employee Belonging

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

Demonstrates a commitment to inclusion and cultural awareness through actions, interactions, and communications with others.
Participates in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
Willingness to foster a growth mindset in the areas of improving culture and inclusion across the division.

Percentage Of Time

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned.