Customer Service Representative

See yourself at Odyssey. Join the team as our new Customer Service Representative!

Who We Are & Why We're Hiring

Odyssey Hawaii, a division of Odyssey Logistics & Technology Corporation ("Odyssey"), are your trusted and reliable transportation and logistics company providing a wide range of ocean freight consolidating and forwarding, trucking and warehousing-distribution services. We are one of the few Jones Act Market companies that can ship cargo to and from the highly specialized Hawaiian markets.

Based in vibrant Fullerton, CA Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

Work Schedule:

• Monday through Friday
• Shift hours 8:00am - 4:30pm

In This Role, You Will:

• Manage heavy call and email volume in a professional and timely manner
• Administer elevated service programs including customer reporting and communication processes for specific customers
• Assists internal and external customers with information or document requests
• Partners with the sales team to meet and exceed customer service expectations
• Assists in maintaining and monitoring electronic data for customers
• Operates inventory control, word processing, and spreadsheet applications for customers
• Generates correspondence to secure additional customer information to resolve customer disputes
• Responsible for regular attendance and promptness
• Assists other departments as needed
• ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications: We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

• 1-2 years of customer service experience in an office environment with emphasis in transportation or freight forwarding preferred
• Ability to type minimum of (40) words per minute, 10-key by touch and a high level of accuracy is required
• Moderate to advanced knowledge of customer service practices
• Strong attention to detail
• Ability to assist in all areas of warehouse and administrative operations
• Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel and Word
• Knowledge of standard office administrative practices and procedures
• Willing and able to work with all personality types in a professional, effective manner
• Ability to multitask and perform well in a fast-paced, fluid environment where tasks change quickly
• Adapt to new processes quickly and streamline current processes as necessary
• Analytical ability is desired
• Bilingual preferred, English/Spanish
• Must be able to pass pre-employment drug screening and background check
• Must have the ability to proficiently read, write and speak the English language
• Have the ability to effectively communicate, present information, and respond to questions from colleagues, customers and the general public
• Must know how to communicate effectively for instruction and/or guidance verbally and in writing
• Must have the ability to solve practical problems and deal with a variety of situations professionally
• Must have the ability to apply common sense understanding to carry out detailed written or oral instructions
• Must be able to successfully complete Hazardous Materials Training
• Must be 18 or older.

Location:

This is an in-office role based in Fullerton, CA

As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.

The pay for this role is: $21.00 to $23.50 per hour.

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options.
• Vision insurance;
• Company-paid dental and life/disability Plans;
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

• 1901 Raymer Ave, Fullerton, CA 92833, USA