Job Summary: The IT Application Specialist is responsible for the appropriate management and implementation of technology solutions, supporting Revenue Cycle's system-related and technology equipment needs. Represents and interfaces with contracted vendors and IS department contracts to achieve this. Support a variety of staff groups across Loma Linda University Health (LLUH), including Access Center Inbound/Outbound Scheduling, Access Center Financial Service, and Hospital Registration or Check In/Out Staff as needed as well as all levels of management. Implements a variety of technology projects, and influences groups outside the department's direct span of control. Manages the Enterprise System for LLUH Revenue Cycle (Access Center or Patient Business Office) and provides technical support. Performs other duties as needed.
Education and Experience: High School diploma or GED required. Bachelor's degree preferred. Minimum two years of customer service healthcare environment, or technical support experience required.
Knowledge and Skills: Knowledge of EPIC. Web Support: ASP, PHP, HTML, CSS, and basic design principles. Knowledge of SQL preferred. Able to keyboard 40 wpm. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: None.
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