Senior Analyst, Speech Analytics

Credit Acceptance
parental leave, tuition reimbursement, 401(k), remote work
United States
Aug 30, 2024
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture! The purpose of the Senior Speech Analytics Analyst position is to perform analysis on business policies, processes, and performance, primarily through the use of speech analytics software. They will use the analysis to drive better business decisions through process improvements. Outcomes and Activities: This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member. Collect, organize, and analyze data to solve business problems and drive better decisions through ad-hoc and routine analysis. Translate high level business goals into the tasks and technical specifications needed to accomplish the goal. Perform analysis to solve business problems and drive better decisions. Develop and produce reports to measure the performance of policies and processes. Summarize analysis findings through clear, concise documentation and present to various levels at the Company. Develop complex programming to extract and manipulate vast internal data and third-party vendor data. Work with IT to enhance data structures through defining requirements and testing. Knowledge and Skills: Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment. Act promptly and effectively when assigned tasks. Communicate effectively with the ability to adjust to the audience as necessary. Be able to quantify collected information and translate it into opportunities. Be able to apply analytical skills to solve problems creatively. Be organized and capable of meeting all deadlines. Be a quick thinker, with an ability to understand and interpret information promptly and effectively. Ability to work with others in a team environment. Be proactive and make recommendations as opportunities arise. Requirements: Bachelor's degree or higher. 5+ years' experience using speech analytics software (CallMiner, Nice, Verint, Tethr). Preferred: 2+ years' experience in an academic or professional setting using one or more of the following analytical tools SAS, SQL, R or Python. Experience with large data manipulation and analysis. Experience in financial services or auto lending analytics. Experience running and creating reports in an analytical tool. Targeted Compensation: $106,000 - $124,000 base salary + an annual bonus plan. This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders. INDCSLP #LI-Remote #zip Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.