Front of House Manager

Regular night and weekend work at events.

Hanover, NH
Wilson Hall

Reporting to the Director of Facility Operations, this position is responsible for all Front of House operations for Hopkins Center events. Direct reports include temporary employees, students and community volunteer usher workforce. Diplomacy and maintaining a high level of customer service are essential as this position balances the needs of the many on- and off-campus constituents, including patrons, institutional donors, alumni, students, faculty and staff, members and others.

As strongly as we believe in the power of the arts to transform lives, we at the Hop commit to working against the inequalities that exist within our arts community and in our larger community. We remain steadfast in our determination to continue to work together for the betterment of all by directing our efforts and privilege toward justice and equality.

- One to three years of administrative experience in an arts related setting; or the equivalent.

- One year of experience working on-site during live public events, providing access to patrons of all ages and abilities.

- Demonstrated management capability and proven organizational and interpersonal abilities.

- Ability to develop professional working relationships with students and volunteers

- Proficiency with Microsoft Office suite applications including Outlook, Word and Excel, and other current technologies.

- Should enjoy meeting the public and solving problems that may arise in public service.

- Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus.

- Irregular work schedule includes primarily nights and weekends with some late nights and early mornings.

- Ability to lift, carry and move objects such as boxes of programs and stanchions.

- Strong sense of initiative and the ability to work both independently and as part of a team.

- Be informed about and compliant with ADA and PCI policies.

- Strong interest and knowledge about the performing arts is preferred.

- Experience with NSCAN and Tessitura

- Comfortable with the Google Platform as well as other types of cloud-based collaboration spaces.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

This role supervises the management of all public events including front of house set-ups in venues as required. The work includes planning and advancement of house arrangements as well as active awareness and troubleshooting during events. This forward-facing position sets the tone for a welcoming environment for patrons including appropriate greeting and assistance, conflict de-escalation and resolution and ensuring comfort and safety. Monitors all accessibility, ADA, 504, life safety, building and fire codes for events and ensures special needs patrons are supported. Maintains the Hopkins Center database of record as well as prepares and provides events reports. With support from the Box Office and Company Management, this role manages the execution and reconciliation of merchandise sales.

Hires, trains, supervises and schedules the Hopkins Center House staff, including part time student House Managers, Ushers and Volunteers as well as part time non-student ushers and managers. Oversees volunteer usher relationships. Serves in a leadership role for the student workforce.

Prepares and submits all student and non-student payroll. May provide labor and event estimates as needed. Oversees the sale of merchandise and subsequent reconciliation.