Complaint Resolution Officer
University of California - San Francisco Campus and Health | |
United States, California, San Francisco | |
Dec 22, 2024 | |
Complaint Resolution Officer AAEO Administration Full Time 80111BR Job Summary The CRO primarily responds to complaints of discrimination and harassment and discrimination pursuant to the University's Sexual Violence Sexual Harassment Policy ("SVSH Policy") and the University's Policy on Discrimination, Harassment, and Affirmative Action in the Workplace Policy ("Nondiscrimination Policy") and must possess the ability to exercise independent judgment, assess and negotiate complex, highly sensitive situations, maintain confidentiality, and maintain neutrality when handling matters.
The CRO will function as a member of the Intake Team in the Office for the Prevention of Harassment and Discrimination ("OPHD"). The CRO is primarily responsible for conducting outreach and intake interviews related to allegations of violations of the SVSH Policy and/or the Nondiscrimination Policy, assessing documentary evidence and information provided during intake interviews, and conducting alternative resolutions when appropriate.
The incumbent will make recommendations concerning matters that the CRO believes are appropriate for alternative resolution and, upon approval from the Deputy Director of Complaint Management, will implement alternative resolutions. The CRO will also make recommendations regarding matters that should be referred to the OPHD Investigation Team for formal investigation. Upon consultation and approval from the Deputy Director of Complaint Management, the CRO will refer the matter to the OPHD Investigation Team. The incumbent will also assist, as needed, with conducting internal audits, legal research, and providing campus training, and will serve as a campus subject matter expert on sexual harassment, sexual violence, and EEO-related policies and requirements. The final salary and offer components are subject to additional approvals based on UC policy. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $108,800 - $163,200 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF has been at the forefront of addressing health care disparities and community health needs, while promoting equity, diversity and belonging among its students, trainees, staff, and faculty. UCSF's commitment to diversity and inclusion is integral to fulfilling UCSF's mission to deliver the highest standard of excellence in health care delivery, scholarly research, community service, and training the next generation of health care professionals. Required Qualifications
Preferred Qualifications
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Organization Campus Job Code and Payroll Title 006232 ETHICS AND CMPLNC PROFL 3 Job Category Government & Public Affairs Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Employee Class Career Percentage 100% Location San Francisco, CA Campus Mission Bay (SF), Various Work Sites Work Style Hybrid Shift Days Shift Length 8 Hours Additional Shift Details M-F 8-5 with additional hours when necessary |