Parks & Community Services - PCS Teen Coordinator
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Job Summary
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The City of Kirkland is happy to announce recruitment of Recreation Leads assigned to the Kirkland Teen Union Building (KTUB). At KTUB, which will re-open in September 2024 as a comprehensive teen center, youth will be able to access after-school drop-in activities, on-site behavioral health services provided by Youth Eastside Services (YES), bilingual cultural programs and services focused on Latinx youth provided by 4 Tomorrow, and recreation programs for teens. The facility will be activated during the day with recreation programs for adults and preschool-age youth.
KTUB will be open to all teens, with an intentional focus on serving underserved and underrepresented teens, including youth from low-income families, youth who identify as Black, Indigenous, People of Color (BIPOC), LGBTQIA+, and youth experiencing barriers to stability, including homelessness and behavioral health.
Recreation Leads will assist with day-to-day activities such as leading and monitoring drop-in activities for teens, supporting events, staffing the front desk, and providing customer service at in person, over the phone, and by email.
Recreation Leads may work up to 17 hours per week.
Shifts are flexible. We're looking for staff who can work some or all of these shifts:
- Monday, Tuesday, Thursday: 2:30-6:30pm
- Wednesday: 1:30-6:30pm
- Friday: 2:30-9:30pm
- Occasional Saturdays, 4-10pm
Recreation Leads at KTUB must be at least 18 years old. This position is part-time non-benefitted.
Selection Process
Position requires a resume and cover letter for consideration of application. In your cover letter, please describe your past working experience or skills that have prepared you for this role. Please also include what diversity, equity, inclusion and belonging mean to you and how you plan to bring those beliefs and practices into your KTUB role. Please apply as soon as possible. Interviews will take place in August.
Applicants who are selected for next steps in the hiring process will be invited by phone or email. Job open until filled. Multiple positions available.
The role of the Recreation Lead is to provide outstanding customer service and operational support to recreation programs, facilities, and events within Parks and Community Services. Recreation Leads serve as the on-site City representative and may work at City facilities, athletic fields, school gymnasiums, City parks, and/or off-site program locations. Recreation Leads provide operational support including preparing spaces, leading and monitoring activities, and performing clerical work, and training and leading staff. Recreation Leads may work without on-site supervision.
Recreation Lead may be assigned to:
- Programs, such as youth or adult sports.
- Facilities, such as North Kirkland Community Center, Peter Kirk Community Center, City Hall, or Heritage Hall.
- Events, such as festivals or special events taking place in Kirkland parks or City facilities.
Distinguishing Characteristics: The Recreation Lead oversees programs, facilities, and events that the Recreation Attendant assists with. This position reports to Program Coordinators and/or Recreation Supervisors.
Essential Functions
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Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
- Lead, monitor, and oversee programs, facilities, rentals, and events.
- Open, close, and secure facilities and equipment.
- Prepare and distribute paperwork and supplies to program and event locations.
- Transport, set up, and take down equipment for programs and events.
- Greet and assist participants, staff, and the public in person and over the phone.
- Prepare verbal and written reports for staff.
- Report safety concerns and customer feedback to staff.
- Perform miscellaneous clerical tasks.
- Perform minor maintenance and cleaning as needed.
- Perform basic and intermediate functions using program registration software such as enrolling participants, processing refunds, class transfers, and handling cash.
Peripheral Duties:
- Support emergency response efforts within Parks and Community Services.
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Knowledge, Skills and Abilities
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- Good verbal, written, and telephone communication skills are required.
- Ability to interact courteously with the public to acknowledge both compliments and complaints.
- Ability to work independently and as part of a team.
- Demonstrated good judgement in problem solving and responding to customer needs.
- Proficiency in standard computer software, such as Microsoft Office Suite applications Word, Excel and Outlook
- Excellent organizational and time management skills.
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Qualifications
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Minimum Qualifications:
- Education: No minimum education requirements.
- Experience: 1 year of customer service experience.
- Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.
Licenses and Other Requirements:
- Must be at least 18 years of age.
- Must have or be able to obtain First Aid/CPR certificate within 90 days of hire.
- May be required to possess a Washington State driver's license and submit a driving abstract, depending on area of assignment
- Must be able to lift and carry 50 pounds and use stairs.
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Other
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Physical Demands and Working Environment:
Work may be performed in a variety of indoor and outdoor settings, including City facilities such as community centers, City parks, Lake Washington School District facilities and off-site locations. Work settings may involve high levels of noise, many people, adverse weather conditions, uneven terrain, standing for extended periods of time, and interruptions. Desk assignments are done at a computer terminal.
Selection Process
Position requires a resume and cover letter (letter of interest) for consideration of application. Please note how you meet minimum qualifications within the cover letter. This position is open until filled, with a first review date by the 15th day of initial posting.
The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf, dial 711.
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City of Kirkland, WA
$18.26 - $21.81 Hourly
this position is not eligible for benefits.
Nov 13, 2024