Web, LMS and CRM Administrator

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What We Offer:

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

What You Will Do:

The Web, LMS and CRM Administrator is responsible for effectively managing and supporting the university's web and learning management systems. This includes overseeing our Salesforce environments, managing the TerminalFour CMS, and handling the local LMS environment (D2L). The role will also involve working with the LMS API, configuring external services or products to integrate with various systems, extracting data for reporting, and leading monthly testing and updates for the D2L system. The administrator ensures seamless system operations, enhances efficiency, and provides critical insights for the university through data analysis.

Oversee and provide support operational functions of our Salesforce enrollment and advancement CRM instances at NLU. This includes managing data integrity, user training, system customization, and troubleshooting to ensure efficient and effective use of the CRM systems
• Manage and assist with the operations of the TerminalFour CMS serving the University. Responsibilities include, but are not limited to, providing technical support, creating and maintaining documentation for CMS processes, and customizing the CMS to meet the specific needs of the organization
• Utilize the LMS's API for automating tasks, integrating external services, and extracting data for reporting purposes, enhancing operational efficiency and providing insights into system usage
• Manage local aspects of the hosted LMS and associated systems, including a video platform, utilizing system data
• Take the lead in monthly testing and implementation of continuous delivery updates for D2L

• Bachelor's Degree preferred or minimum of three years of related experience in the field
• Some experience configuring, managing and troubleshooting a Learning Management System
• Familiarity with web technologies and concepts such as HTML, CSS, Javascript, Rest API etc.
• Understanding of database concepts and experience with SQL for managing user data, course content, and system logs
• Familiarity with Microsoft Office and Google Workspace
• Strong written and verbal communication skills

Preferred Skills:

• Skills in integrating the LMS with various third-party tools (e.g., Zoom, Google Workspace, Microsoft Office 365) through APIs, LTI (Learning Tools Interoperability), and other methods.
• Exposure to REST APIs
• Data Analysis and Reporting: Skills in generating and analyzing reports from the LMS to inform decisions on course design and system improvements.

Competencies:

• Solving Problems - Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
• Managing Multiple Priorities - Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.
• Ability to Learn New Skills - Tends to learn new skills quickly on his/her own AND apply them both quickly and effectively to work situations.
• Initiative - Recognizes opportunities and initiates actions to capitalize on them. Looks for new and productive ways to make an impact. Demonstrates this characteristic when it comes to generating new ideas or processes, capitalizing on new business opportunities, seeking out and taking on increasing responsibility or resolving problems as they occur. Uses sound judgment about when to take action and when to seek guidance or permission.
• Interpersonal Communication - Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.