Manager, Claims Operations

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This opportunity is in the Claims Department.

Our Claims department oversees both high-exposure workers' compensation and liability claims. As an unbundled carrier, we work actively with third-party administrators (TPAs) and self-administered accounts to assist in guiding claims to a successful resolution. As an excess carrier, the catastrophic claims we handle keep our group challenged, but the uniqueness provides plenty of growth opportunities.

Role Description:

In the role of Claims Operations Manager (internally known as "Manager, Claims Operations") you will be responsible for oversight, performance, quality of work, and compliance with department policy and procedures of all assigned staff and their corresponding support functions. Reports directly to the Senior Manager, Operations.

Your day-to-day responsibilities as Claims Operations Manager will include:

• Providing training and management of assigned staff and various support functions in the following areas:
• Claim Reporting (FNOL)
• TPA Fees & Maintenance
• Claims Coordinators
• Reinsurance Reporting
• Claim Reports and Data
• Medical Management Monitoring
• Reimbursements
• Claims Mail Imaging and Processing
• Oversight of claim operations department management and ad hoc reports, KPI reports, report requests and validation of same as well as coordinating usage of claims data across the enterprise
• Coordinating cross training among support staff, recommend staffing needs, participate in interviews with new candidates for support positions
• Completing annual performance appraisals for direct reports, monitoring and tracking performance and attendance

Qualifications:
Education:

• Bachelor's degree or equivalent work experience preferred

Required:

• Dependable, detail oriented, analytical, organized, and self-motivated with excellent technical and communication
• Advanced proficiency with Excel, Word and Microsoft Outlook applications

Preferred:

• Minimum ten years of experience in insurance company operations, including relevant information systems preferred
• Proven management and leadership capability, two to three years' experience preferred
• Prior document imaging and insurance claims experience preferred

If this role describes you, apply today!

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target salary range for this position is $73,000 to $117,000. It is anticipated that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, and experience.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

A Benefits Structure That Puts Employees First

Safety National's approach to benefits reaches far beyond competitive fixed compensation. Instead, we construct a total rewards benefits package for each valued member of our team. Highlights include incentive award bonuses, an annual holiday bonus, and profit-sharing contributions. Other exceptional benefits include generous healthcare coverage, a 401(k) match, enhanced paid caregiver leave, and family-forming benefits for adoption, surrogacy, and fertility. We also promote balance by offering a hybrid working environment and several employee appreciation events throughout the year. Apply today to learn more about our total rewards approach.

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