Shift Monitor

Shift Monitors provide consistent stability and safety to the program through their direct service to the clients. This service includes professional interactions, distribution of basic supplies, communicating with donors, service providers and the community, and offering support to the case managers and Social Service Manager. This includes assistance with written and oral communications and while maintaining confidentiality.

POSITION TITLE: Shift Monitor

LOCATION/DEPT: North & Central Illinois Division / Evangeline Booth Lodge

REPORTS TO: Social Services Manager

FLSA CATEGORY: Non-Exempt

STATUS TYPE: Full Time

DEPARTMENT MISSION

To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Lodge and the community in a team-focused manner with the entire Lodge staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program/Administrative Duties

1. Perform general front desk duties including reading daily emails, handling mail, managing appointments, handling incoming/outgoing phone calls (directing calls to appropriate staff) in a courteous and professional manner and other related duties.
2. Facilitate initial placement of guest(s) to the Lodge to include, but not limited to, conducting orientation and facilitating access to assigned room.
3. Notify Case Manager in writing of any special mental health, and/or dietary accommodations of guests they may disclose.
4. Conduct nightly bed check of all guests (families) and document.
5. Prepare unusual incident report and/or program violation reports as needed and/or warranted. Distribute to designated personnel.
6. Inform Shift Supervisor of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis situation.
7. Conduct daily room checks, document and submit information to designated
8. Notify Housekeeping and/or Shift Supervisor of impending new placements and guest departures. Provide oversight of guests' belongings stored on site for five (5) days. Notify Shift Supervisor if guest has not retrieved belongings after five days.
9. Perform daily facility checks ("rounds") lock up designated areas as directed.
10. Provide assistance in administering drug testing. May conduct drug test if guest exhibits behavior that suggests drug use.
11. Maintain confidentiality of guest information (verbal/written).
12. Perform data entry and/or report writing of daily and/or monthly demographics and program statistics.

Client Interaction

1. Serve as meal monitor on assigned days (or as required) to provide coverage. Encourage guest compliance by checking on-site availability of guests. Verbally request guests attendance at breakfast if on-site.
2. Prompt guests to adhere to program guidelines for appropriate conduct and utilization of program services and facilities.
3. Perform safety checks of guests' baggage and/or guest rooms as necessary to prevent the concealment and storage of alcohol, drugs, weapons, and/or hazardous materials (i.e., combustible/fire agents, smoking materials or other) as necessary or upon request by case management and/or supervisory staff.
4. Direct guests to address any/all social service issues to their assigned Case Manager (Social Service Manager during absences). This includes issues pertaining to family, self, mental health/emotional, financial, substance abuse, parenting, and/or physical).
5. Promote the supervision of minor children at all times during guest placement. May provide verbal prompting to parents (in cases of non-compliance). Document and report non-compliance of parental supervision to Case Managers and/or Shift Supervisor.
6. Store and distribute guest cigarettes and smoking paraphernalia. Discourage and monitor guest compliance with no smoking on site or in guest room, only the outdoor designated areas.

Other Duties

1. Report maintenance requests to Shift Supervisor and document as required.
2. Provide light housekeeping tasks, i.e. straightening up the conference room and copy room, some vacuuming, sweeping, moping and trash and snow removal.
3. Provide assistance in ensuring coordinated efforts with other areas, as assigned.
4. Attend staff meetings as required.
5. Wear Salvation Army uniform shirt during shift at all times. Shirts must be returned at time of termination/resignation.
6. All other duties as assigned.

EDUCATION/EXPERIENCE

• Minimum of high school diploma or GED equivalent.
• 2 years' work experience working with homeless families or individuals.

COMPENTENCIES:

• Good communication and interpersonal skills.
• Knowledge of or a willingness and aptitude to learn the concepts involved with serving low-income families.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail.
• A positive attitude and the ability to be flexible in light of changing job situations/priorities.
• A willingness to support the mission of The Salvation Army and an appreciation of faith based service organizations.
• An ability to work with confidential material

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.