Job Title: Universal Banker / Personal Banker/Teller
Main work location Address: 328 Crandon Blvd Suite 101, Key Biscayne, FL 33149
Second work location: 600 Brickell Ave Unit 2400, Miami, FL 33131 (sporadically, as needed)
Duration: 5 months Assignment
Shift/Hours: 40hours/week, 8:00am - 4:30pm, Must be onsite 5 days per week
Summary:
- This is an office-based position and for the effective performance of this role, the duties and responsibilities must be carried out onsite.
- Under direct supervision responsible for delivering an exceptional client service experience while servicing clients with a full range of banking products and services.
- Interacts with clients in person, via telephone and email, responding to inquiries and providing information as requested.
- Responsible for executing and/or submitting various administrative and operational activities related to clients, banking products and services.
- Primary activities may include establishing and/or submitting requests for new accounts, closing accounts, account maintenance, money movements, as well as addressing client inquiries.
Tasks & Responsibilities:
- Executes and/or submits client account servicing requests within appropriate time frames, including but not limited to submitting wires and fund transfers, preparing required documentation, opening and closing accounts, maintenance of accurate and complete account records, imaging of documents, and researching of client issues
- Handles paying and receiving activities, including cash transactions and daily balancing activities.
- Fully understands and adheres to all WM Lobby Banking Operations policies and procedures as documented on the WM Intranet.
- Balance cash drawers, (i.e. Cash Vault, ECR, Coin Vault) according to procedures
- Develops a strong understanding of required steps involved with each request, communicating with relationship management and NCSS teams as appropriate to obtain necessary information to properly execute the requested activity
- Maintains a strong understanding of policies and procedures and addresses the requirements of each activity in a timely fashion and in strict adherence with Client and Wealth Management Risk Management and Compliance guidelines and procedures, promptly escalating any issues and/or concerns to management
- Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools and seeks to expand knowledge of the latest enhancements to partner and client technology and/or systems in order to maintain highest standards of servicing
- Assist with maintenance and servicing of Safe Deposit Boxes in offices where available
- Keeps informed of new or existing client and Wealth Management products, services and compliance requirements to respond to client questions and to assist in selling services which results in expanding the overall client relationship
- Monitors banking reports as well as provides assistance with banking audits as directed by the Team Leader / Manager
Measurement Criteria:
- Be able to provide examples of the following:
- Demonstrates a deep understanding of current operating procedures.
- Maintains a satisfactory audit record by achieving acceptable monthly and/or quarterly audits with no repeated risk issues
- Strong, quick proficiency in navigating across programs in an effective and efficient manner.
- Documentation of special assignments or projects.
Suggested updates related to exceptions:
- Cash drawer differences are maintained within the limits outline in the Difference Policy and reported accordingly.
- Incur no more than $100/year (or $25/quarter) of unresolved cash differences
- Processing Errors with no client impact (includes resolved balancing differences):
- 4 + errors within a 3 month period will result in corrective action
- Annual Rating: 0 = Exceptional; 1 - 5 = Meets; 6 + = Needs Improvement and will result in corrective action
- Processing Errors with negative client impact (includes resolved balancing differences):
- Annual Rating: 0 = Exceptional; 1 - 2 = Meets; 3= Needs Improvement and will result in corrective action
- CTR's and MIELS Exceptions:
- Annual rating: 0 = Exceptional; 1 - 2 = Meets; 3 + = Needs Improvement and will result in corrective action
Business Development & Driving Performance:
- Maintain basic knowledge of client products and services in order to make appropriate referrals.
- Engage with Personal Banking Manager/Team Leader or appropriate business unit subject matter experts to explore potential opportunities for clients.
Measurement Criteria:
- Be able to provide examples of the following:
- Receipt of positive feedback from RM teams and Managers on collaboration of referral activities.
- Conduct yourself in a constructive, positive and approachable manner in support of team and business unit goals.
- Demonstrate consistent productivity, follow-through & sharp execution on activities related to goals and team contribution.
Qualifications (must haves):
- 2-3 years of related experience
- Fluent in English & Spanish
- Knowledge of federal regulation, banking guidelines, banking operations, products and services, acquired through related work experience is preferred
- Strong client service skills, problem solving, and organizational skills are required to identify, research and/or resolve requests
- Ability to think critically and to work well independently and as part of a team
- Strong verbal and written communication skills
- Provide exceptional service to clients, COIs, vendors, partners and prospects in a professional and respectful manner with every interaction.
- Greet clients and visitors by making eye contact and using their name, when known. Phones are answered promptly using a professional tone.
- Seek advice and guidance from your manager, Partner Support Services or Regional Banking Administration, following the chain of command, when issues arise and it is uncertain whether a proposed course of action will adhere to the bank's procedures, and protocols as well as regulatory and compliance standards.
Position is offered by a no fee agency.
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Spectraforce Technologies
$100/year (or $25/quarter) of unresolved cash differences
Sep 05, 2024